Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 06, 2023 12:16 PM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20211135 (opens in a new window)	Bldg/Room	RWEC 205
	Service Tag		Description	Xerox VersaLink C400/DN Duplex Network Color Laser Printer
	Serial No.	7HB050252	Location	RWEC205 LAB (Replacing W20160115)- XPPS
	Model	C400/DNM	Hostname	lab-rwec205
	Notes	XPPS PROGRAM for supplies and repair Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages, STUDENT TECH(XPPS)	Ink/Toner Refill
	Wired NIC	9C:93:4E:F4:19:84

TECHS	Submitted by	Monica Valencia	Contact	valenciam@wou.edu
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 27, 2023 04:13 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Mar 27, 2023 04:13 PM	Printer has been replaced	Add Attachment
Monica Valencia	Mar 22, 2023 10:50 AM	Printer has been shipped. Scheduled to be delivered 3/22 at 9:45am Received by Bales	Add Attachment
Monica Valencia	Mar 22, 2023 10:47 AM	Printer should be getting replaced. Ref#26066457 Replacement # 855-539-9609	Add Attachment
Monica Valencia	Mar 03, 2023 02:25 PM	Xerox guy came again and printer is still now working Now has Fault code 024-371	Add Attachment
Monica Valencia	Feb 20, 2023 03:42 PM	Xerox guy came 2/15 and 2/20 printer still broken they are sending more parts before replacing the printer	Add Attachment
Monica Valencia	Feb 14, 2023 08:11 AM	motherboard of the printer was replaced and the transfer belt error still occurs	Add Attachment
Monica Valencia	Feb 09, 2023 09:39 AM	No it has an error saying that the transfer belt isn't placed properly.	Add Attachment
Monica Valencia	Feb 09, 2023 08:18 AM	Still having issues after a tech come and replaced the transfer belt, Cyan drum/imaging unit, and the sensor	Add Attachment
Monica Valencia	Feb 06, 2023 02:26 PM	RWEC205 Error 092-320 Reinsert Cyan Toner and restart Device	Add Attachment
Monica Valencia	Feb 06, 2023 12:16 PM	Called in Xerox for a technician to come take a look Ref# IK827185	Add Attachment