Service Request Ticket - # 80305

Service Request Ticket - # 80305

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Alapai, Ikaika	Date	Feb 06, 2023 12:27 PM
	Department	The Research Institute	Phone	89227
	Location		Email	alapaii@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211254 (opens in a new window)	Bldg/Room	OFF
	Service Tag	BZY5FL3	Description	Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
	Serial No.	BZY5FL3	Location	Alyson Steckley (remote)
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:2C:BE:AE
	Wireless NIC	60:A5:E2:8A:57:E1

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 07, 2023 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 07, 2023 10:14 AM	gave setup form to joanie	Add Attachment
Jacob Limas	Feb 07, 2023 10:13 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Jacob Limas	Feb 07, 2023 10:13 AM	Did the setup with Tony	Add Attachment
Jacob Limas	Feb 07, 2023 08:20 AM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Feb 07, 2023 08:20 AM	I will be doing this later today	Add Attachment
Adriana Ramsay	Feb 06, 2023 02:24 PM	**This is a Ikaika email** Hi Adriana, I connected with Lourdes about this delivery, Alyson will be working remotely and only needs the equipment to be delivered to Jazming Prado. Jazming has the following availability to receive the equipment: Tuesday 9am - 5pm Friday (2/10) 9am - 5pm Deliver to Todd Hall, Room 221 Thank you, Ikaika	Add Attachment
Adriana Ramsay	Feb 06, 2023 01:48 PM	**This is an email** Subject: New Dell Setup Hello Ikaika, We have your new laptop 20211254, Monitors 20210930 & 20210940 and dock 20210865 ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Adriana Ramsay UCS Support Technician	Add Attachment
Adriana Ramsay	Feb 06, 2023 01:44 PM	Ready to go.	Add Attachment
Joanie Kinnaman	Feb 06, 2023 01:40 PM	Task reassigned to Adriana Ramsay.	Add Attachment
Joanie Kinnaman	Feb 06, 2023 01:37 PM	Task reassigned to New Equip. Setup.	Add Attachment
Joanie Kinnaman	Feb 06, 2023 01:12 PM	Task reassigned to Adriana Ramsay.	Add Attachment
Joanie Kinnaman	Feb 06, 2023 12:27 PM	Laptop 20211254 monitors 20210930 & 20210940 dock 20210865	Add Attachment