Service Request Ticket - # 80306

Service Request Information

CONTACT Name Blatner, Chelsee   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2023 12:56 PM
Department Student Engagement Phone 88647
Location Email blatnerc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160978[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag 15B3LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 15B3LH2 Location Second Life GFA Self

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 201* from XXXX2016005511; Meeting Matrix Client for WUC/SLA; Adobe CC 20** SERIALIZED DESKTOP order10285 SR70624;

Wired NIC 50:9A:4C:45:E0:22

TECHS Submitted by Lauryn Aronson Contact laronson20@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Feb 09, 2023 03:14 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Feb 09, 2023 03:13 PM 
Task reassigned to Justin Cope.
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Justin Cope Feb 09, 2023 03:13 PM 
done and installed
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Justin Cope Feb 09, 2023 12:25 PM 
****This is an outgoing email****
Hi Chelsee,

I need some additional information regarding service 
request #80306

Description: Purchasing NVME for slow computer

We have the new NVME ready to replace the old hard 
drive in W#20160978[Edit Inv]. When would be a good time for 
us to come over and replace it?

Thanks,
Justin Cope
UCS
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Public
Lauryn Aronson Feb 08, 2023 12:25 PM 
justin is imaging/cloning it rn
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Justin Cope Feb 08, 2023 12:20 PM 
it's in the cloner now
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Lauryn Aronson Feb 06, 2023 12:56 PM 
Monica asked me to contact the user about purchasing a nvme for a slow computer. she also mentioned something about not being able to print from adobe. and that the computer would need to be reimaged anyway, so it'd be good to know if we're reimaging the old hard drive or a nvme. chelsee does want to purchase the nvme. i told her she will need to go through purchase request to buy it.
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