Service Request Ticket - # 80309

Service Request Information

CONTACT Name Ellingson-Sayen, Laura   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2023 04:02 PM
Department Health & Exercise Science Phone 89428
Location Email ellingsonsayenl@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20210898[Edit Inv] (opens in a new window) Bldg/Room RWEC 244
Service Tag Description Apple MacBook Pro, Apple M1 chip with 8-core CPU and 8-core GPU
Serial No. FVFGX183Q05N Location Laura Ellingson-Sayen

CPU M1 Pro with 8c CPU, 14 GPU


OS Unknown Software

Wireless NIC B0:BE:83:49:29:FC


Bluetooth NIC B0:BE:83:50:FE:36


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public

Entered by Date Memo
Justin Cope Apr 24, 2023 02:41 PM
Task reassigned to Justin Cope.
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Justin Cope Apr 24, 2023 02:41 PM
Status changed from (7) Waiting for Contact to (5) Completed
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Justin Cope Apr 24, 2023 02:41 PM
spss is now installed also installed acrobat for her
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Oneil Miguel Apr 19, 2023 11:20 AM
****This is an email****
Great! Could we do Monday at 1:30?

Best,
Laura
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Oneil Miguel Apr 19, 2023 11:19 AM
Asked for availability
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Joanie Kinnaman Apr 19, 2023 09:47 AM
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Apr 14, 2023 09:08 AM
4/14/2023
updated Laura's spss License Authorization Codes  
on the t drive.

2022-23_SPSSv29_Laura_Ellingson_Sayen   
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Oneil Miguel Apr 11, 2023 04:44 PM
waiting for joannie to get new spss license.
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Oneil Miguel Apr 11, 2023 12:12 PM
Setup has been setup, but SPSS is still not installed.
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Oneil Miguel Apr 05, 2023 01:32 PM
Rescheduled to 1pm - 2pm Thursday, April 6th 2023.
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Monica Valencia Apr 05, 2023 01:11 PM
Pick up 20170224[Edit Inv] in office use & 20181044[Edit Inv] home use
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Oneil Miguel Mar 23, 2023 02:06 PM
****This is an email****
Hi Oneil,

Thanks for reaching out! I was hoping to change things this week, but I got sick and have been working from home. I am out of town all next week. Can we do it during Week 1 of the term? Wednesday the 5th between noon and 3:00 would work for me.

Thanks!
Laura
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Oneil Miguel Mar 21, 2023 04:04 PM
****This is an outgoing email****
Hi Laura,

I need some additional information regarding service request #80309

Description: set up 20210898[Edit Inv] for Laura Ellingson-Sayen DURING SPRING BREAK replacing W#20181044[Edit Inv]

We were wondering if you were available this week, or would you still like for the swap to commence during spring break? We would be also switching your SPSS license from the old machine to the new one.


Thanks,
Oneil
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Monica Valencia Mar 03, 2023 08:20 AM
****This is an email****
I have SPSS installed on my computer. My division 
paid for it and I use it regularly. This would 
need to be loaded onto the laptop so I could 
continue my work.
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Monica Valencia Mar 03, 2023 08:20 AM
****This is an email****
That works! Do you have a timeline on this? I would 
love to be able to wait until finals week to make 
the change in case there are any issues. 
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Monica Valencia Mar 03, 2023 08:19 AM
Task reassigned to Oneil Miguel.
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Adriana Ramsay Feb 20, 2023 04:54 PM
Task reassigned to UCS Tech.
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Adriana Ramsay Feb 09, 2023 01:06 PM
Status changed from (4) On Hold to (7) Waiting for Contact
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Adriana Ramsay Feb 06, 2023 06:53 PM
Status changed from (1) Pending to (4) On Hold
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Adriana Ramsay Feb 06, 2023 06:53 PM
****This is Laura email****
Hi Adriana,

Thank you for letting me know! I had talked with Monica about 
doing the transition closer to spring break just in case there are 
any hiccups. Can we hold off till then?

Thanks!
Laura
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Adriana Ramsay Feb 06, 2023 04:21 PM
Ready to go
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Adriana Ramsay Feb 06, 2023 04:20 PM
****This is an email****
Subject:  New Apple and Dell Setup

Hello Lara, 

We have your new laptop 20210898[Edit Inv],dock 20210917[Edit Inv] and monitor 20210949[Edit Inv] ready to be 
delivered and set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that machine onto your 
H: drive or otherwise back them up.  Anything left on an old machine will not be 
accessible from your new one.  If you have any questions or need help backing up 
your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know your 
availability for the next few business days so that we can schedule a time to set 
it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Joanie Kinnaman Feb 06, 2023 04:15 PM
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Feb 06, 2023 04:02 PM
does not want until after Spring Break
laptop 20210898[Edit Inv]
dock 20210917[Edit Inv]
monitor 20210949[Edit Inv] (only one)
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