Status changed from (6) Ready to Deliver to (5) Completed

****This is an outgoing email****
Good Morning Kella,

Keeping the laptop you're using is not a problem. 
I will note that you would like to keep the laptop 
you're currently using instead of swapping it out 
with the laptop you had previously.

Thanks,

-Brady

****This is an outgoing email****
Hello Kella,

Just to clarify, you're asking if you can keep the 
one you currently have and instead of us dropping 
off or you picking up the one that was repaired. 
You want us to keep the repaired one and you 
continue to use the laptop you currently have?

Thanks,

-Brady

20200173 sitting in outbox. Ready for delivery.

****This is an outgoing email****
Hi Kella,

I need some additional information regarding service 
request #80310

Description: Issue with keyboard

I have the computer ready to be picked up, the 
keyboard seems to be working fine after the repair. 
If you'd like you can come pick it up, or I would be 
more than happy to deliver it to you. 

Do you happen to know if the computer you're 
currently using is going to be used by someone else, 
or would you not need it anymore?

Thanks,

-Brady

Task reassigned to Laurie McCoy.

still haven't heard back

Status changed from (1) Pending to (6) Ready to Deliver

****email from me****

Good Morning,

We have two tickets open for you regarding a computer swap and a keyboard replacement. From my understanding, you have been using computer #20200314 while your computer, #20200173, the one with the broken keyboard, was being looked at. Computer #20200173 has had the keyboard replaced, and it is ready to be picked up. For #20200314, we just need the name of the new Scholarship Assistant Director to assign the laptop to, assuming this person will be using #20200314. Please let me know the name of this person and a time when you would be available to pick up your laptop.

Thank you,

Lauryn Aronson
UCS Student Tech.

replaced keyboard. accidentally created two dents on laptop because i used the wrong screws. will show john later and message the user next week.

keyboard came in, going to replace it (or attempt to)

Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

Status changed from (1) Pending to (4) On Hold

have laptop in office. putting by my desk for now. 

looked at the keyboard. some of the keys are not 
working properly (need to hit them harder for them 
to register). tried unplugging and reconnecting 
keyboard to no avail. john is going to request a 
new keyboard (or something like that).