Service Request Ticket - # 80311

Service Request Information

CONTACT Name Kinnaman, Joanie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2023 04:46 PM
Department University Computing Solutions Phone 88154
Location Email kinnamaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211320[Edit Inv] (opens in a new window) Bldg/Room SSC 228
Service Tag Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00BY Location Kennedy Schade

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:4F:8F


Wireless NIC 7C:21:4A:C6:D0:A9

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact laronson20@wou.edu 88925

Tracking

Entered by Date Memo
Lauryn Aronson
Email

Public
Entered by Date Memo
Lauryn Aronson Feb 15, 2023 03:58 PM 
Status changed from (1) Pending to (5) Completed
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Lauryn Aronson Feb 15, 2023 03:58 PM 
set up
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Jose Angulo Feb 15, 2023 10:45 AM 
Task reassigned to Lauryn Aronson.
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Jose Angulo Feb 15, 2023 10:45 AM 
setup at 3PM today 2/15
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Jose Angulo Feb 15, 2023 08:27 AM 
Asked Kennedy for his availability today 2/15/23
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Jose Angulo Feb 15, 2023 08:21 AM 
****Incoming email****
Hi Jose!

I appreciate you reaching out. In terms of your 
questions, the only other software I can think of is 
the one that supports the mouse I use. I have a 
Logitech Gaming mouse I use at my workstation (so 
that I can use the buttons on the side for macros to 
send emails faster) -- UCS installed it last time on 
my current desktop, and I believe the software 
download came from here: 
https://www.logitechg.com/en-us/innovation/g-hub.html

In terms of users who would be administrators, I am 
not sure if my current desktop had any? I am not sure 
I need any additional administrators but if so it 
would be my supervisors Kelly Rush (rushk) and Paige 
Jackson (jacksonp) -- in terms of my building I am in 
the Advising Center which is across from Todd Hall 
and next to the football field. My room is 134. If 
you head over at any time, our front desk staff can 
direct you to us.

I have appointments all day today so am unavailable 
and am unsure of what your timeline looks like, but I 
do have ample time tomorrow for potential setup. I am 
off campus all Thursday but also have time on Friday 
morning as well. Thank you so much for proceeding 
with this!

Best,
Kennedy
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Jose Angulo Feb 13, 2023 10:56 AM 
****Outgoing email***
I need some additional information regarding service 
request #80311

Description: set up 20211320[Edit Inv] for Kennedy Schade, 
replacing GFA 20170502[Edit Inv]
Your dell laptop, dock, and monitor are almost ready 
to be delivered. We have Adobe Products, Microsoft 
Office, and Zoom installed.


Some additional questions for your setup:

Do you have any additional software you need us to 
install?

Can we have the usernames of the users you’d like as 
administrators?

Can we have the building and room number of where 
this setup will go?


Also, if this is replacing an existing computer make 
sure to add all the files that you want to keep on 
the H: drive because they won't transfer over 
otherwise.


Once that is complete, we can proceed with the setup 
of your new equipment.


Thank you and have a wonderful day,

Jose
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Jose Angulo Feb 13, 2023 08:38 AM 
on back imaging table - only updates needed
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Joanie Kinnaman Feb 06, 2023 04:46 PM 
could not find them on the list so used my name
laptop 20211320[Edit Inv]
dock 20210863[Edit Inv]
monitor 20210923[Edit Inv]
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