Service Request Ticket - # 80312

Service Request Information

CONTACT Name Alapai, Ikaika   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 06, 2023 04:55 PM
Department The Research Institute Phone 89227
Location Email alapaii@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20220042[Edit Inv] (opens in a new window) Bldg/Room OFF
Service Tag Description Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
Serial No. SQ239W1T7MR Location Shannon Duffy

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wireless NIC C8:89:F3:B0:2C:E4


Bluetooth NIC C8:89:F3:BB:D1:91


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas Apr 10, 2023 04:18 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Apr 10, 2023 04:18 PM
Disregard last memo. This is done
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Joanie Kinnaman Apr 07, 2023 08:46 AM
emailed Michelle requesting a purchase request for 
MAXQDA.  First I heard of this.
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Sam Sevugan Mar 27, 2023 11:48 AM
she also picked up the dock
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Sam Sevugan Mar 27, 2023 11:44 AM
Put the loaner in 2 weeks
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Sam Sevugan Mar 27, 2023 11:41 AM
She picked it up and returned the loaner 20160187[Edit Inv], 
made sure to have her sign in to the new MacBook. 
Gave her admin rights, and connected her to zoom. 
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Jacob Limas Mar 23, 2023 03:08 PM
She's gonna pick it up on Wednesday
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Jacob Limas Mar 14, 2023 12:47 PM
She said that Whitney is going to pick it up on 
Thursday
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Jacob Limas Mar 14, 2023 08:35 AM
Adriana imaged the Macbook, so I plan to deliver it 
today
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Jacob Limas Mar 09, 2023 10:35 AM
Macbook is 20220042[Edit Inv]
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Joanie Kinnaman Mar 07, 2023 03:04 PM
Ikaika made a mistake and accidently ordered the 
surface.  It should have been a MacBook.

she already received the 
monitors: 20211193[Edit Inv] & 20211194[Edit Inv]
apple magic keyboard and mouse.

just need to deliver:
dock 20221092[Edit Inv]
mac: 20221092[Edit Inv]
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Jacob Limas Mar 07, 2023 11:45 AM
Status changed from (5) Completed to (1) Pending
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Jacob Limas Mar 07, 2023 11:44 AM
Brought back 20210861[Edit Inv] because the computer 20221082[Edit Inv], 
isn't actually for Whitney but was a wrong purchase 
by Ikaika. They purchased the MacBook pro and I will 
put the WOU numbers for both of them after we get it
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Jacob Limas Mar 07, 2023 11:16 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Mar 07, 2023 11:16 AM
Delivered the equipment to her and gave her 3 
keyboards that she purchased
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Jacob Limas Mar 07, 2023 10:17 AM
Emailed her that I was gonna drop it off
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Jacob Limas Mar 07, 2023 10:06 AM
Task reassigned to Jacob Limas.
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Mary Dycus Mar 07, 2023 08:18 AM
****This is an email****
Hi Jose,

The tablet admin will be myself: alapaii
Can the equipment be delivered tomorrow Tuesday to 
Jazming Prado, TH221 who will give to Whitney when 
she is in office. No set up is needed just 
delivery as Whitney works hybrid and does not have 
a campus office.

Thank you,
Ikaika
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Jose Angulo Mar 06, 2023 08:20 AM
****This is an outgoing email****
Hi Ikaika,

I need some additional information regarding service 
request #80312

Description: Set up 20221082[Edit Inv] (Microsoft Surface) 
Whitney O'Connell

Your Microsoft Surface Pro, Dock, and two monitors 
are ready to be delivered. We have Adobe apps, 
Microsoft Office, and Zoom installed.


Some additional questions for your setup and to 
update inventory:
Can we have the usernames of the users you’d like as 
admins?
Can we have the building and room number of where 
this setup will go?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician


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Public
Tony Benedetti White Feb 22, 2023 01:05 PM
finished image
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Oneil Miguel Feb 15, 2023 12:42 PM
Starting on the image process.
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Joanie Kinnaman Feb 08, 2023 02:22 PM
Surface Pro 20221082[Edit Inv]
Dock 20210861[Edit Inv]
monitors W20211193 & 20211194[Edit Inv]
ordered Magic Keyboard and Magic Mouse also
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Joanie Kinnaman Feb 06, 2023 04:55 PM
They requested this Microsoft Surface
and Apple keyboard and mouse and a Dell Dock???? 
also a Dell monitor.  Not not sure it it will all 
work correctly together
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