Service Request Ticket - # 80314

Service Request Information

CONTACT Name Schaumburg, Ashley   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2023 09:22 AM
Department Business Services Phone 88361
Location Email schaumburga@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20200468[Edit Inv] (opens in a new window) Bldg/Room AD 206C
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0Z1
Serial No. C02DQ177Q05N Location Amber Deets - WOU Salem 104

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC C4:91:0C:B6:6E:70


Bluetooth NIC C4:91:0C:B4:0D:EB

TECHS Submitted by Mary Dycus Contact mdycus20@wou.edu 88925
Primary Technician Contact bparksion23@wou.edu 88925

Tracking

Entered by Date Memo
Brady Parksion
Email

Public
Entered by Date Memo
Brady Parksion Feb 29, 2024 11:03 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Brady Parksion Feb 29, 2024 11:03 AM 
Task reassigned to Brady Parksion.
 Add Attachment
Brady Parksion Feb 29, 2024 11:02 AM 
dropped macbook off. They inquired about a dock to 
come with it, but I informed them that this is not a 
GFA computer so we are only able to give back what we 
got.
Add Attachment
Andrew Zhen Feb 28, 2024 03:50 PM 
The macbook is imaged just needs to be returned to 
the department.
 Add Attachment
John Rushing Feb 28, 2024 08:13 AM 
Priority changed from (3) Priority to (2) High Priority.
 Add Attachment
Jack Martinis Feb 27, 2024 10:30 AM 
Ashley's laptop was found - Brady has it. Updating after a reimage, or something. Will be ready to go back to them soon ( department return ).
 Add Attachment
Jack Martinis Feb 26, 2024 05:03 PM 
Status changed from (5) Completed to (1) Pending
 Add Attachment
Jack Martinis Feb 26, 2024 05:03 PM 
Task reassigned to UCS Tech.
 Add Attachment
Jack Martinis Feb 26, 2024 05:02 PM 
laptop can not be found? Ashley sent an email inquiring status / whereabouts of laptop. Last seen on sophos 1/2/24. Not in storage shelves, either in the 2 weeks pile? or I don't know.
 Add Attachment
Tony Benedetti White Feb 07, 2023 10:34 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Tony Benedetti White Feb 07, 2023 10:34 AM 
Task reassigned to Tony Benedetti White.
 Add Attachment
Tony Benedetti White Feb 07, 2023 10:34 AM 
Restarted computer & updated keychain to fix 
authentication error.
 Add Attachment
Mary Dycus Feb 07, 2023 09:22 AM 
Unable to print. error message pops up on laptop 
underneath the document that they are trying to 
print. ***Hold for authentication***
 Add Attachment