Service Request Ticket - # 80320

Service Request Information

CONTACT Name Strapp-Johnson, Chehalis   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 07, 2023 02:07 PM
Department Behavioral Sciences Division Phone 88316
Location Email strappc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20141254[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 7HTHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 7HTHV42 Location PDR

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 2013 from XXXX2014004298

Wired NIC 98:90:96:D4:71:CD


TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public

Entered by Date Memo
Justin Cope Feb 07, 2023 04:12 PM
Task reassigned to Justin Cope.
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Justin Cope Feb 07, 2023 04:12 PM
Status changed from (1) Pending to (5) Completed
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Justin Cope Feb 07, 2023 04:12 PM
it was a problem with the switch but it is fixed now
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Lourdes Salazar Feb 07, 2023 02:08 PM
****This is an email****
The person needing assistance is Dr. Chehalis Strapp
The WOU number for this computer is 20141254[Edit Inv]. 
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Lourdes Salazar Feb 07, 2023 02:07 PM
****This is an email****
Hello! 

One of the Behavioral Sciences faculty reached out 
to me and let me know that the computer in her lab 
has not been connecting to the internet, despite 
having all wire connections in place. Is there 
someone who could come take a look at it?

I do not yet have the WOU ID number for this 
computer, but I will try to get it this afternoon 
if the faculty member is in the office today.

We would appreciate it if we could have a specific 
time scheduled for this. I do not have a key for 
the room this computer is in, so the faculty 
member is the only one who can open it. She was 
hoping someone could come by during her office 
hours, and if she has a meeting during the time 
you are available to come, she would leave the key 
with me so I can open the lab for the tech. Here 
are the available times:

Monday: 2pm-4pm
Tuesday: 2pm-3pm
Thursday: 12pm-2pm

Thank you!
Kacie Ryden
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