Service Request Ticket - # 80323

Service Request Information

CONTACT Name Ryden, Kacie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2023 08:27 AM
Department Registrar’s Office Phone 88506
Location Email rydenk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Printer Edit WOU # 20170588[Edit Inv] (opens in a new window) Bldg/Room TODD 308
Service Tag Description Xerox VersaLink C400 Color Laser Printer #C400/DN
Serial No. 7HB457862 Location FAC/STAFF replaces W#20091198

Model C400/DN Hostname psycolor.wou.edu
Notes Best for workteams of 2 to 10 users, Color: up to 36 ppm/Black: up to 36 ppm, First Print Out Time: 13 Seconds (Color), Maximum Print Size: 8.5 x 14" /Minimum, Print Size: 3 x 5", Automatic Duplexing on C400/DN, Print Resolution: 600 x 600 dpi, USB 3.0 and Ethernet Connectivity, 150-Sheet Bypass & 550-Sheet Input Trays, 5" Touchscreen LCD; Easy-Access USB Port, Recommended Monthly Print Volume:Up to 5,000 pages per month, Monthly Duty Cycle Max: 80,000 Pages NETWORKED IP ADDRESS:140.211.116.15 Ink/Toner Refill

Wired NIC 9C:93:4E:65:6A:50

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Feb 13, 2023 09:47 AM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia Feb 13, 2023 09:47 AM 
Fuser replaced.
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Monica Valencia Feb 09, 2023 09:39 AM 
****This is an outgoing email****
Hi Kacie,

Regarding your service request #80323

Description: Ink coming out weird - Behavioral 
Sciences Color Printer

I have ordered a fuser for the printer. The fuser is  
what is causing the print out to be faded and flaky 
looking. It should arrive within the next week or 
two but wanted to update you. Once the part arrives 
I will replace it and let you know once it is back 
up and running properly.

Let me know if you have any questions.

Best,
Monica
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Public
Monica Valencia Feb 09, 2023 09:35 AM 
Ordered a fuser 
Ref# 26053577
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Monica Valencia Feb 08, 2023 09:17 AM 
Task reassigned to Monica Valencia.
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Lourdes Salazar Feb 08, 2023 08:27 AM 
see attachment
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Lourdes Salazar Feb 08, 2023 08:27 AM 
****This is an email****
Hello!

We are having issues with our division's color 
printer. We tried to print to it, but the results 
came out flaky and faded. Attached are a few 
images of what the result looks like. I tried 
replacing the black ink cartridge (the old one was 
nearly empty), but it had little to no effect. 
Would someone be able to come take a look at it? 
The WOU ID for the printer is 20170588[Edit Inv]. I am in 
Todd Hall, Room 325, and here are my Todd Hall 
office hours:

Monday: 8am-12pm
Tuesday: 12:30pm-4:30pm
Wednesday: 8am-4:30pm
Thursday: 12:30pm-4:30pm
Friday: 8am-4:30pm

Thank you!
Kacie Ryden
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