Service Request Ticket - # 80324

Service Request Information

CONTACT Name Sunada, Justin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2023 08:47 AM
Department Phone
Location Email sunadaj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20200216[Edit Inv] (opens in a new window) Bldg/Room TODD 133
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
Serial No. Co2DK3FNP3YV Location Halene Anderson - GFA

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software

Wireless NIC 14:7D:DA:9C:69:2E


TECHS Submitted by Jose Angulo Contact jangulo15@wou.edu 88925
Primary Technician Contact omagno20@wou.edu 88925

Tracking

Entered by Date Memo
Oneil Miguel
Email

Public

Entered by Date Memo
Oneil Miguel Feb 08, 2023 01:35 PM
Status changed from (1) Pending to (5) Completed
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Oneil Miguel Feb 08, 2023 01:32 PM
Brought his computer back and returned the loaner. will update inventory.
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Jose Angulo Feb 08, 2023 12:14 PM
80325 is loaner ticket
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Jose Angulo Feb 08, 2023 12:14 PM
Task reassigned to Oneil Miguel.
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Jose Angulo Feb 08, 2023 12:13 PM
Seems to work just fine. Will give him back laptop 
today
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Jose Angulo Feb 08, 2023 11:53 AM
Was able to update to latest Ventura version through 
safe mode.
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Jose Angulo Feb 08, 2023 09:44 AM
****This is an outgoing email****
Hi Justin,

I need some additional information regarding service 
request #80324

Description: Macbook Pro stuck on apple start up screen

I have your loaner ready. I could drop this off as it 
is or if you would you like any printers or copiers 
added we can schedule a time.

Thanks,
Jose

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Public
Jose Angulo Feb 08, 2023 09:37 AM
Giving loaner 20200876[Edit Inv]
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Jose Angulo Feb 08, 2023 08:47 AM
Macbook Pro wont boot up. He said his macbook was 
fine and he unplugged it from the dock and it started 
to restart with a loading screen. The loading screen 
has been stuck like that this morning.
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