Service Request Ticket - # 80326

Service Request Information

CONTACT Name Meaney, Marina   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2023 11:49 AM
Department The Research Institute Phone 89434
Location Email meaneym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211256[Edit Inv] (opens in a new window) Bldg/Room TODD
Service Tag 2TTDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 2TTDGL3 Location Marina Meanery

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:53:4F


Wireless NIC 20:C1:9B:EA:9A:1B

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Feb 21, 2023 11:20 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Feb 21, 2023 11:20 AM 
charger returned.
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Mary Dycus Feb 21, 2023 10:26 AM 
****This is an email****
Sorry, I will drop it today.
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Jacob Limas Feb 14, 2023 12:06 PM 
Task reassigned to Tony Benedetti White.
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Jacob Limas Feb 14, 2023 12:06 PM 
Tony and I set her up. She still needs to bring the 
charger for 20170222[Edit Inv]
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Adriana Ramsay Feb 13, 2023 03:45 PM 
Task reassigned to Jacob Limas.
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Adriana Ramsay Feb 13, 2023 03:34 PM 
****This is a Marina email****
Thank you Adriana,

This is wonderful news.
I will be at WOU on Tuesday and Wednesday.
Does 12:00 PM world for you?
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Adriana Ramsay Feb 13, 2023 01:30 PM 
Ready to go
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Adriana Ramsay Feb 13, 2023 01:28 PM 
****This is an email****
Subject:  New Dell laptop Setup

Hello Marina, 

We have your new Laptop only W#20211256[Edit Inv]  ready to be delivered and 
set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that 
machine onto your H: drive or otherwise back them up.  Anything 
left on an old machine will not be accessible from your new one.  
If you have any questions or need help backing up your data, please 
email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please 
let us know your availability for the next few business days so 
that we can schedule a time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician
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Public
Joanie Kinnaman Feb 09, 2023 01:23 PM 
Task reassigned to Adriana Ramsay.
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Joanie Kinnaman Feb 08, 2023 11:49 AM 
laptop only W#20211256[Edit Inv] case and memory upgrade
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