She came in today, picked up the laptop w/ case and 
charger, and signed in to verify that Sophos would 
update. This ticket can be closed.

****This is an outgoing email****
Hi Doris,

We were just following up with you regarding a 
service request that we have for you.  (#80327)

Description: **thurs, 5/18?** Sophos issues alert

We have your laptop ready for pickup, you can come 
in anytime and pick it up from Monday through 
Friday, 8am to 5pm.

Thanks,
Jack Martinis

Priority changed from (3) Priority to (5) Low Priority.

Task reassigned to Jack Martinis.

****This is an outgoing email****
Hi Doris,

We were just following up with you regarding a service request that 
we have for you.  (#80327)

Description: **thurs, 5/18?** Sophos issues alert

We were able to successfully update Sophos, Microsoft Office, and 
Mac OS. If you could come by some time during our hours, 8-5 from 
Monday through Friday, we could get you logged into the MacBook 
and make sure all the changes we made show up on your profile.

Thanks,
Jack Martinis, UCS Tech. 

Doris came in and we were able to get the laptop to 
update. John has to work his magic for Sophos now. I 
didn't hear when she plans to come in because I had 
to take my lunch.

****This is an email****
Hey Doris,

So Sophos won't install unless we update the 
computer to a higher version. In order to do this, 
we will need you to come in and delete some stuff 
off the computer to make more room. The 
alternative would be to get a new computer because 
this computer can't be used if it doesn't have 
Sophos installed. Please let me know if you can 
make it this week.

Thank you,

Jacob Limas
UCS Tech

****This is an email****
Hey Doris,
I wanted to let you know that we have been working 
on your laptop, but it had unique issues come up. 
We are taking care of them, and the laptop should 
be good to go next week. I'll keep you posted 
though.
Thank you,
Jacob Limas
UCS Tech

The laptop I got back was 20130828

she dropped off her device @ 1:30pm this afternoon. 
She hopes it will be ready by next week. Give her a 
call @ 88470.  

Task reassigned to UCS Tech.

she'll bring it by next thursdayish

i'll be here 8-12. if i'm not here, it just needs a sophos update. 

and she can't find the charger; we should have one we can use for the update. 
just realized it's an imac; we might be able to give her a power cord if john/monica says it's okay. otherwise, she'll have to go through purchaserequest.

Status changed from (1) Pending to (7) Waiting for Contact

according to ellis 4.12.23:

last activity 5 days ago
last agent update 5 months ago update failed

check sophos - john said

*****This is an email*****
Yes, it is. Next week is better for me to drop off the 
laptop. Please let me know what works.