Service Request Ticket - # 80329

Service Request Information

CONTACT Name Groshong, Cara   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 08, 2023 01:28 PM
Department Advancement & Foundation Phone 88148
Location Email groshonc@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20211251[Edit Inv] (opens in a new window) Bldg/Room COT 104
Service Tag 8NSDGL3 Description Dell Latitude 5520: 11th Gen Intel Core i5-11 8 MB cache 4 cores, 8 threads, 2.60 to 4.40 GHz Turbo
Serial No. 8NSDGL3 Location Katie Wojke

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:36:53:53


Wireless NIC 20:C1:9B:F6:11:5C

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Feb 09, 2023 11:17 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Jacob Limas Feb 09, 2023 11:17 AM 
Connected the printers
 Add Attachment
Jacob Limas Feb 09, 2023 08:31 AM 
Task reassigned to Jacob Limas.
 Add Attachment
Jacob Limas Feb 09, 2023 08:31 AM 
I emailed them to make sure Katie is available. I'll 
take care of this if they are free today
 Add Attachment
Laurie McCoy Feb 08, 2023 01:28 PM 
****This is an email****
Sorry about that! Katie's computer #20211251[Edit Inv], room 
105 in the Cottage. I'm in room 110. I'm available 
today until 3:15, all day tomorrow except 12-1pm, 
and all day Friday except 11am-1pm.
 Add Attachment
Laurie McCoy Feb 08, 2023 01:28 PM 
****This is an email****
Hi,

I know Katie is crazy busy this week and out on 
donor and board trustee meetings all week. Is 
there a student available that can come do this 
for her? I can give them access to her laptop.

Thank you!
Cara
 Add Attachment
Laurie McCoy Feb 08, 2023 01:28 PM 
****This is an email****
Hi,

Can you please send someone over to map printers 
on Katie Wojke's laptop? She received it before 
actually starting on campus and hasn't been able 
to have all the UA printers mapped to it.

Thank you!
Cara
 Add Attachment