Service Request Ticket - # 80332

Service Request Ticket - # 80332

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Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Feb 09, 2023 10:35 AM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Monitor	Edit WOU #	20110066 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Professional P2210 22inch WFP Monitor
	Serial No.	CN06H6FX7444515IBCZS	Location	PDR

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Jacob Limas	Apr 28, 2023 03:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Apr 28, 2023 03:14 PM	Task reassigned to Jacob Limas.	Add Attachment
Jacob Limas	Apr 28, 2023 03:14 PM	I checked on my own time, and there wasn't any restarting after 20 minutes. Either it's a new record or the computers work now.	Add Attachment
Jacob Limas	Apr 21, 2023 02:55 PM	**This is an email** Hey Jen, We pushed a fix on the mac mini's recently, so it should be good to go now. I was wondering if you have noticed any of the computers restarting this week. I was also wondering if anyone helped you with the printer issues. I saw that there was a request for it, I should be able to help if you have let me know your availability next week. Please let me know. Thank you, Jacob Limas UCS Tech	Add Attachment
Laurie McCoy	Apr 11, 2023 08:03 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Laurie McCoy	Apr 11, 2023 08:03 AM	**This is an email** Thanks for following up. Nope, it does not seem to have been remedied... the unused systems are still randomly restarting frequently. We've just sort of learned to live with it! But it is a bit weird and distracting. Jen	Add Attachment
Laurie McCoy	Apr 07, 2023 10:43 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laurie McCoy	Apr 07, 2023 10:43 AM	**This is an outgoing email** Hi Jennifer, We were just following up with you regarding a service request that we have for you. (#80332) Description: Computers still restarting on their own. We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Laurie McCoy	Add Attachment Public
Jacob Limas	Feb 09, 2023 11:18 AM	John said we probably have to do a full reimage and that's the only other solution he has	Add Attachment
Moshe Martinez	Feb 09, 2023 10:48 AM	I went to check right now to confirm. Jacob worked on this last month so I'll ask.	Add Attachment
Mary Dycus	Feb 09, 2023 10:35 AM	**This is an email** The computers in ITC210 are STILL RESTARTING on their own, frequently.	Add Attachment