Service Request Ticket - # 80337

Service Request Information

CONTACT Name Garrison, Jodie   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 13, 2023 09:15 AM
Department Creative Arts/Art Phone 88027
Location Email garrisonj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Tablet Edit WOU # 20220923[Edit Inv] (opens in a new window) Bldg/Room CH 310
Service Tag Description Apple 10.9-inch iPad Air Wi-Fi 256GB - Space Gray #MM9L3LL/A
Serial No. NPW637H6D1 Location Jodie Garrison

CPU Unknown


OS Unknown Software
TECHS Submitted by Jose Angulo Contact jangulo15@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
Laurie McCoy Mar 08, 2023 02:36 PM 
Status changed from (3) Order in Process to (5) Completed
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Laurie McCoy Mar 08, 2023 02:36 PM 
She picked it up
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John Rushing Mar 07, 2023 09:44 AM 
Sent an email letting them know the iPad was ready to be picked up at the SRD desk.
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John Rushing Mar 07, 2023 08:13 AM 
iPad was returned by Apple, we received a replacement.
old SN: DRW2MLXMG4
new SN: NPW637H6D1
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John Rushing Mar 03, 2023 10:32 AM 
Received email from Apple that the fixed iPad was shipping back. Tracking number: FedEx 620403784526
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John Rushing Feb 27, 2023 03:17 PM 
Task reassigned to John Rushing.
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John Rushing Feb 27, 2023 03:16 PM 
Status changed from (1) Pending to (3) Order in Process
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John Rushing Feb 27, 2023 03:10 PM 
Tracking number 6356 9970 1980
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John Rushing Feb 27, 2023 03:10 PM 
Sent iPad in for repair.
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John Rushing Feb 24, 2023 10:36 AM 
****This is an email****
IPAD AIR (5TH GENERATION) WI-FI
Problem Description: Backup/Migrate/Update/Restore - Update OS/Restore OS 
Serial Number: DRW2MLXMG4
Repair ID: D570915546
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John Rushing Feb 24, 2023 10:35 AM 
Apple is sending us a box for repair.
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Jacob Limas Feb 14, 2023 11:12 AM 
reimage didn't work, have to ask John about it
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Jacob Limas Feb 14, 2023 10:19 AM 
reimaging failed on the computer. I found one with 
the ventura update, and updating looked like it was 
working and gave an error still. Now we are trying 
the reimage on ventura
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Jose Angulo Feb 13, 2023 11:44 AM 
update failed, attempting reimage
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Jose Angulo Feb 13, 2023 10:40 AM 
but will try to update first to save images she lost
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Jose Angulo Feb 13, 2023 10:36 AM 
on imaging table will try and reimage.
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Jose Angulo Feb 13, 2023 09:16 AM 
user said it powered down and it went into recovery 
mode unexpectedly. Haven't been able to use it since 
last week. Tried restoring it on her own computer 
but didn't work.
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Jose Angulo Feb 13, 2023 09:15 AM 
Ipad in recovery mode
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