Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Feb 15, 2023 09:43 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20210742 (opens in a new window)	Bldg/Room	NS 217
	Service Tag	35G51M3	Description	Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
	Serial No.	35G51M3	Location
	CPU	Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz
	OS	Unknown	Software

TECHS	Submitted by	Michael Volkmann	Contact	volkmannm@wou.edu	88188
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Apr 07, 2023 10:27 AM	Task reassigned to Maizie McCoy.	Add Attachment
Laurie McCoy	Apr 07, 2023 10:27 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lauryn Aronson	Feb 22, 2023 10:40 AM	also ticket 80374	Add Attachment
Lauryn Aronson	Feb 22, 2023 08:58 AM	**message from michael** they "solved" the problem themselves by unplugging and plugging everything in so, you can absolutely go over (if its open) and try and replicate the issue and find a fix or we gotta just wait for them to call in and say its happening again (i told the teacher to leave it broken next time and let us take a look)	Add Attachment
Michael Volkmann	Feb 15, 2023 09:43 AM	The two monitors for 20210742 will (inconsistently) stop functioning. They were able to unplug all the cords and plug them back in to get it fixed for now, but it keeps happening. Classroom is available after 2pm today.	Add Attachment