Service Request Ticket - # 80351

Service Request Ticket - # 80351

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Service Request Information

CONTACT	Name	Mars, Wendi	Date	Feb 16, 2023 09:24 AM
	Department	Human Resources	Phone	88087
	Location		Email	marsw@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171060 (opens in a new window)	Bldg/Room	SSC 110
	Service Tag	CSCCRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSCCRP2	Location	Resource Area PC
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	D8:9E:F3:4B:A8:A1

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	emartinez17@wou.edu	88925

Tracking

Entered by	Date	Memo
Moshe Martinez			Email Public
Entered by	Date	Memo
Moshe Martinez	Feb 16, 2023 12:00 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Moshe Martinez	Feb 16, 2023 11:53 AM	**This is an email** Hello Wendy, I hope that your issue with Adobe Acrobat and PDFs has been resolved. If you run into that issue again here are some things to try: 1. Restart the computer 2. Make sure that you are logged in to Adobe with your WOU email account (@wou.edu) 3. Test the Adobe Print to PDF feature by opening Acrobat, choose Tools > Create PDF 4. If none of those options work you might have to close a process:	Add Attachment Opera Snapshot_2023-02-16_115117_helpx.adobe.com.png
Moshe Martinez	Feb 16, 2023 10:31 AM	**This is an outgoing email** Hi Wendi, I need some additional information regarding service request #80351 Description: Error code when trying to print to a PDF. Are you available this morning so I could come take a look at the issue you're having with Adobe and PDFs? I can stop by your office at 11 am or sooner if that works for you. Let me know when you get a chance. Best, Moshe Martinez UCS Tech	Add Attachment Public
Moshe Martinez	Feb 16, 2023 10:19 AM	Task reassigned to Moshe Martinez.	Add Attachment
Mary Dycus	Feb 16, 2023 09:24 AM	**This is an email** In the last week Adobe has been giving me a lot of grief. It does not want to play nice with Word. I thought we took care of this warning multiple times this week, but it keeps coming back up, so I guess we have not really taken care of it permanently. I got my mail merge through when a wonderful UCS staff came and stood by my computer. I ran the same process yesterday to get another error code about add-on. I am getting this error when trying to print to a pdf, I checked to make sure I was signed into Adobe and had it open as well.	Add Attachment image (1).png