Service Request Ticket - # 80353

Service Request Information

CONTACT Name Carano, Kenneth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 16, 2023 10:57 AM
Department Education & Leadership Phone 88604
Location Email caranok@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20170675[Edit Inv] (opens in a new window) Bldg/Room SSC 217
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. C02W24EXHV29 Location Old Ed

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC 8C:85:90:A6:F3:8F


Bluetooth NIC 8C:85:90:AB:85:8F


TECHS Submitted by Jacob Limas Contact jlimas21@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 02, 2023 12:40 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 02, 2023 12:40 PM
Oneil took care of it.
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Jacob Limas Apr 28, 2023 03:44 PM
Monica said to DBAN then PDR
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Jacob Limas Apr 28, 2023 03:14 PM
I have to ask John what we are doing with his old 
computer, I assume PDR since the screen is clapped.
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Jacob Limas Apr 20, 2023 02:14 PM
We got the loaner 20161081[Edit Inv] back.
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Jacob Limas Apr 12, 2023 03:15 PM
Once we get the loaner back, then this request will 
be done.
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Monica Valencia Apr 06, 2023 09:35 AM
SR# 80503 New Laptop
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Cadance Bunch Mar 21, 2023 12:59 PM
He has submitted a request for a new laptop
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Jacob Limas Feb 21, 2023 08:15 AM
Laptop works with external monitor, so the screen is 
messed up
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Jacob Limas Feb 16, 2023 10:57 AM
****This is an email****
Hello. This is Ken Carano. I am sending this 
email, as a follow-up, which you asked me to send 
after I brought in my laptop this morning, which 
had died on me. 

You gave me a loaner this morning, while you work 
on my Mac Pro but is only showing a black screen. 

Thanks!
Ken
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