Service Request Ticket

Service Request Information

CONTACT	Name	Maroney, Elisa	Date	Feb 17, 2023 08:27 AM
	Department	Deaf Studies and Professional Studies	Phone	88735
	Location		Email	maronee@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20200214 (opens in a new window)	Bldg/Room	RWEC 144
	Service Tag		Description	Apple 13-inch MacBook Pro with Touch Bar - Space Gray #Z0ZI
	Serial No.	C02DK3FHP3YV	Location	Elisa Maroney
	CPU	Intel Core i5(1.4GHz quad-core, 8thGEN)
	OS	MAC OS X 10.15 (Catalina)	Software	Needs Camtasia V2.1 transfer from 20131004

TECHS	Submitted by	Laurie McCoy	Contact	lmccoy21@wou.edu	88925
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Jacob Limas	Feb 20, 2023 01:28 PM	Task reassigned to Justin Cope.	Add Attachment
Jacob Limas	Feb 20, 2023 01:28 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Sam Sevugan	Feb 17, 2023 12:23 PM	she picked up the laptop, had her sign in and she was all good to go. She returned the loaner as well 20161159 with charger.	Add Attachment
Sam Sevugan	Feb 17, 2023 12:10 PM	she stopping by around 12:15pm today for pickup	Add Attachment
Sam Sevugan	Feb 17, 2023 11:05 AM	Sent an email to her stating that it is ready for pickup	Add Attachment
Justin Cope	Feb 17, 2023 09:32 AM	Turns on and seems to charge fine	Add Attachment
Laurie McCoy	Feb 17, 2023 08:34 AM	Putting her laptop in the in box	Add Attachment
Laurie McCoy	Feb 17, 2023 08:34 AM	loaned 20161159 , see SR #80358	Add Attachment
Laurie McCoy	Feb 17, 2023 08:27 AM	Elisa says the laptop won't charge, tried multiple power cords. Might be a battery issue. And when it is on she said the touchscreen keeps flashing.	Add Attachment