Service Request Ticket - # 80359

Service Request Information

CONTACT Name Hughes, Henry   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2023 09:30 AM
Department Humanities Division Phone 89494
Location Email hughesh@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20161082[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch Space Gray #MPXT2LL/A
Serial No. C02TTN6XHV29 Location PDR

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.12 (macOS Sierra) Software MSDesktopEdOffice201*MAC XXXX2016005511;

Wireless NIC DC:A9:04:8F:86:C2


Bluetooth NIC DC:A9:04:7E:A4:D7

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

Public
Entered by Date Memo
Monica Valencia Apr 24, 2023 12:18 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Monica Valencia Apr 24, 2023 12:18 PM 
This email is from John 

****This is an email****


Hello, it that if fine by us.  Just remove the 
sticker from the charger and we will print a new 
one with that number and put it on the replacement 
charger.  If you want to stop by sometime and we 
can have Joanie print you a sticker with your 
laptop number on it.
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Monica Valencia Apr 24, 2023 12:17 PM 
****This is an email****
Would it be possible to simply put the new charger 
with the new laptop we borrowed from?

Thanks,

HH
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Monica Valencia Apr 24, 2023 12:17 PM 
Task reassigned to Monica Valencia.
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Lauryn Aronson Apr 20, 2023 11:35 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Lauryn Aronson Apr 20, 2023 11:35 AM 
****This is an outgoing email****
Hi Henry,

I need some additional information regarding service request #80359

Description: Loaned mac book charger

Are you able to return the charger UCS loaned to you back in February?

Thank you,

Lauryn Aronson
UCS Tech.
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Lauryn Aronson Apr 20, 2023 11:33 AM 
Task reassigned to Lauryn Aronson.
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Laurie McCoy Feb 17, 2023 09:35 AM 
Was Inventory updated: yes
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Laurie McCoy Feb 17, 2023 09:35 AM 
Was this added to Loaners-n-Checkouts app: yes
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Laurie McCoy Feb 17, 2023 09:30 AM 
Henry Hughes has the charger to Loaner 20161082[Edit Inv] 
until his new one comes in. Loaner laptop at the 
front desk.
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