Service Request Ticket - # 80360

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 17, 2023 11:33 AM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20141244[Edit Inv] (opens in a new window) Bldg/Room WEL 130
Service Tag 32WHV42 Description Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
Serial No. 32WHV42 Location Mailroom - UCS imaging table

CPU Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)


OS Windows 10 Enterprise 64bit Software MS office Pro Plus 2013 from XXXX2014004298; Geometer's Sketchpad v5 from VISA2018008830 MAR2019 SR#71586 *can also be used on home station or laptop; Techsmith Camtasia 2019 Education v.19 single user license VISA2018009203 JUNE2019;

Wired NIC 98:90:96:D6:02:4E

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact tbenedettiwhite20@wou.edu 88925

Tracking

Entered by Date Memo
Tony Benedetti White
Email

Public
Entered by Date Memo
Tony Benedetti White Feb 21, 2023 09:31 AM 
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Feb 21, 2023 09:31 AM 
20141244[Edit Inv] has all updates, and has been returned, 
Paul will return later today to help install 
necessary software.
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Jacob Limas Feb 21, 2023 09:13 AM 
Task reassigned to Tony Benedetti White.
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Jose Angulo Feb 20, 2023 12:17 PM 
The computer is finishing updates and on imaging 
counter.
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Jose Angulo Feb 20, 2023 12:16 PM 
Paul said he will talk with John about setting this up. 
The company for the stamp machine will probably have to 
set it up.
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Jose Angulo Feb 20, 2023 12:16 PM 
****Incoming email***
Wonderful; thank you so much. 

Paul (John) I"m going to contact Pitney Bowes about 
the re-set up now. 

Amanda Bales
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Jose Angulo Feb 20, 2023 12:16 PM 
****Outgoing email***
We already replaced what was needed and now we're just 
running the updates on it. We're just running some 
updates on it. It should be ready by this afternoon.
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Jose Angulo Feb 20, 2023 12:15 PM 
***Incoming email****
There aren't any special applications that will need 
to be downloaded, but at this time, no, there is no 
backup for this machine. How long do you anticipate 
it will take before the motherboard is installed?
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Jose Angulo Feb 20, 2023 08:19 AM 
***Outgoing email to Amanda***
Hi Amanda,

I need some additional information regarding service 
request #80360

Description: Hard Drive not found

We were troubleshooting the computer and found out 
the hard drive was dead. We'll have to download 
windows on a new hard drive and any applications that 
are needed. Do you have a list of applications you 
would want on the PC?

Also, is there a backup computer that can do the 
stamps while this one is being worked on?

Thanks,
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Tony Benedetti White Feb 17, 2023 01:16 PM 
contact Amanda Bales about needed software
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Tony Benedetti White Feb 17, 2023 01:05 PM 
20141244[Edit Inv] Hard drive was dead, and has been replaced, 
being reimaged on back counter.
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Jose Angulo Feb 17, 2023 11:56 AM 
giving loaner 20170262[Edit Inv] instead needed tower pc
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Jose Angulo Feb 17, 2023 11:49 AM 
giving loaner 20181461[Edit Inv]
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Sam Sevugan Feb 17, 2023 11:33 AM 
Kevin called to report that 20141244[Edit Inv] is receiving 
the error "Hard Drive not found", he has restarted 
a couple of times but the computer does not stop 
producing the black screen with the error. This 
computer is used to print the postages for campus 
so he is hoping someone can head out there asap to 
check it out.
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