Service Request Ticket - # 80366

Service Request Information

CONTACT Name Smith, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 20, 2023 09:40 AM
Department Deaf Studies and Professional Studies Phone 88650
Location Email smithar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191105[Edit Inv] (opens in a new window) Bldg/Room ITC 009
Service Tag Description Apple 13-inch MacBook Pro with Touch Bar - Space Gray # Z0Z1
Serial No. C02CV3CZP3YV Location Two week pile 6/13-6/27

CPU 1.4GHz quadcore 8thgeneration Intel Core i5


OS Unknown Software

Wireless NIC 3C:22:FB:AA:72:63


Bluetooth NIC 3C:22:FB:C8:16:E9

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact valenciam@wou.edu

Tracking

Entered by Date Memo
Monica Valencia
Email

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Entered by Date Memo
Monica Valencia May 09, 2023 04:55 PM 
Status changed from (1) Pending to (5) Completed
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Monica Valencia May 09, 2023 04:55 PM 
Task reassigned to Monica Valencia.
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Lourdes Salazar May 02, 2023 08:59 AM 
updated loaners and checkouts
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Lourdes Salazar May 02, 2023 08:47 AM 
returned computer 20200871[Edit Inv] and charger 20161080[Edit Inv]
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Lourdes Salazar May 02, 2023 08:46 AM 
user picked up 20191105[Edit Inv]. Lauryn gave user admin 
rights.
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Monica Valencia Apr 24, 2023 11:18 AM 
Make sure to get Loaner and Charger back when 
computer is picked up
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Oneil Miguel Apr 18, 2023 11:53 AM 
****This is an email****
Awesome, thanks so much. I'll plan to stop by later this week, I'm not on campus every day.

Thanks!
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Oneil Miguel Apr 17, 2023 11:26 AM 
****This is an outgoing email****
Hi Amanda,

I need some additional information regarding service request #80366

Description: Computer does not turn on 

Your computer is ready to be picked up. We could also deliver it if that is more convenient for you. Just let us know the time/date.

Thanks,
Oneil
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Oneil Miguel Apr 06, 2023 03:59 PM 
Mac has been updated.
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Monica Valencia Mar 23, 2023 10:10 AM 
Repair ID: D576205777
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Jose Angulo Mar 03, 2023 02:39 PM 
part of SR #80410
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Cadance Bunch Mar 02, 2023 11:51 AM 
W#20200871[Edit Inv] laptop
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Monica Valencia Mar 02, 2023 11:49 AM 
Charger# 20161080[Edit Inv]
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Monica Valencia Mar 02, 2023 11:44 AM 
When they turn in the computer please make sure they 
are logged out of iTunes and Icloud
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Monica Valencia Mar 02, 2023 11:43 AM 
When picked up please change inventory to their 
location
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Jose Angulo Mar 01, 2023 11:08 AM 
part of SR 80402
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Oneil Miguel Feb 22, 2023 02:18 PM 
Loaner has been prepped and on Jose's desk. HAVE NOT updated inventory or Loaners-and-checkouts.
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Jose Angulo Feb 22, 2023 11:03 AM 
I told Amanda we are sending it in
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Jose Angulo Feb 22, 2023 11:02 AM 
John is going to call apple about the warranty
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Jose Angulo Feb 22, 2023 09:02 AM 
****This is an outgoing email****
Hi Amanda,

I need some additional information regarding service 
request #80366

Description: The computer does not turn on

We've tried many steps to try and get your laptop to 
turn on and have been unsuccessful. The computer is 
still under warranty and we can send it to apple to be 
serviced. Is it something you would want to do?

Thanks,
Jose
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Jose Angulo Feb 22, 2023 08:41 AM 
The laptop seems to not have power. Every time I 
tried turning it on there wouldn't be any noise from 
the computer that showed it was attempting to boot 
up. It seems to be completely dead.
I tried
1) checking power connection on both ports
2) Tried different power cables and adapters
3) I disconnected all accessories
4) I tried power cycling it
5) I tried Booting power into safe mode
6) Reset PRAM/NVRAM
7) Reset MVC
8) I tried disconneting battery
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Jose Angulo Feb 20, 2023 10:54 AM 
It must be some kind of hardware issue. I tried 
draining the battery and reset smc but it won't turn on 
even when plugged into power.
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Lourdes Salazar Feb 20, 2023 09:40 AM 
The user walked in and stated her computer isn't 
turning on. We tried connecting it to power and 
turning it on for a few minutes but still no luck.
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