Service Request Ticket - # 80370

Service Request Ticket - # 80370

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Service Request Information

CONTACT	Name	Komes, Michael	Date	Feb 21, 2023 10:10 AM
	Department	Facilities Services	Phone	89309
	Location		Email	komesm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20211314 (opens in a new window)	Bldg/Room	PP 117
	Service Tag		Description	Dell Latitude 5520 laptop
	Serial No.	CN0FMTKRWSC0023S00EA	Location	Michael Komes
	CPU	11th Gen Intel® Core- i5-1145G7, vPro 8
	OS	Unknown	Software
	Wired NIC	00:BE:43:4A:4D:05
	Wireless NIC	7C:21:4A:CC:1B:04

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	omagno20@wou.edu	88925

Tracking

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
John Rushing	Mar 02, 2023 09:16 AM	Dell Dispatch: SR163411134.	Add Attachment
Jacob Limas	Mar 02, 2023 08:06 AM	20211192 had a cracked screen when we plugged it in, so we are sending it back to the company	Add Attachment
Oneil Miguel	Mar 01, 2023 03:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Mar 01, 2023 03:51 PM	Replaced 20211192 with 20211172	Add Attachment
Oneil Miguel	Mar 01, 2023 03:50 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Mar 01, 2023 03:50 PM	Setup has been delivered and setup.	Add Attachment
Jose Angulo	Feb 24, 2023 04:05 PM	This is an email Monday, Tuesday or Wednesday afternoon would work for me. If you need more times for later in the week let me know. Availability Michael	Add Attachment
Jose Angulo	Feb 24, 2023 02:17 PM	**This is an email* Admin name is komesm. Location is Facilities Services Room 117. I will need my lock software SMS installed, but Shandelle will install it after I receive my new computer. Mike	Add Attachment
Jose Angulo	Feb 24, 2023 01:31 PM	**This is an outgoing email** Hi Michael, I need some additional information regarding service request #80370 Description: set up 20211314 for Michael Komes Your laptop, doc, and two monitors are almost ready to be delivered. We have Adobe apps, Microsoft Office, and Zoom installed. Some additional questions for your setup and to update inventory: Do you have any additional software you need us to install? Can we have the usernames of the users you’d like as admins? Can we have the building and room number of where this setup will go? Thank you and have a wonderful day, Jose Angulo UCS Technician	Add Attachment Public
Tony Benedetti White	Feb 24, 2023 10:56 AM	updated windows fully added dell command updates added Michael as admin installed zoom	Add Attachment
Jose Angulo	Feb 22, 2023 11:51 AM	updating on imaging table	Add Attachment
Joanie Kinnaman	Feb 21, 2023 11:47 AM	Changed mind. Wants two monitors 20211176 20211192	Add Attachment
Joanie Kinnaman	Feb 21, 2023 10:15 AM	currently has monitors, just want to get them in Mike's name	Add Attachment
Joanie Kinnaman	Feb 21, 2023 10:10 AM	laptop 20211314 dock 20210862	Add Attachment