Service Request Ticket

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Service Request Information

CONTACT	Name	Nabity, Matthew	Date	Feb 22, 2023 09:45 AM
	Department	Natural Science Division	Phone	88916
	Location		Email	nabitym@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20210742 (opens in a new window)	Bldg/Room	NS 217
	Service Tag	35G51M3	Description	Dell OptiPlex 7090 SFF, 11th Generation Intel Core i5-11500
	Serial No.	35G51M3	Location
	CPU	Intel Core i5-11500 6 Cores, 12MB Cache 4.6Ghz
	OS	Unknown	Software

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Aug 29, 2023 08:27 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Laurie McCoy	Aug 10, 2023 01:20 PM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laurie McCoy	Jun 06, 2023 09:08 AM	Task reassigned to Laurie McCoy.	Add Attachment
Lauryn Aronson	Jun 01, 2023 08:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jun 01, 2023 08:16 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Lauryn Aronson	Jun 01, 2023 08:16 AM	changing status to pending so this doesn't get lost in the waiting for contact section	Add Attachment
Lauryn Aronson	May 25, 2023 08:05 AM	**This is an outgoing email** Hi Matthew, We were just following up with you regarding a service request that we have for you. (#80374) Description: blinking monitors NS 217 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Lauryn Aronson	May 18, 2023 09:47 AM	Task reassigned to Lauryn Aronson.	Add Attachment
Lauryn Aronson	May 18, 2023 09:47 AM	**This is an outgoing email** Hi Matthew, We were just following up with you regarding a service request that we have for you. (#80374) Description: blinking monitors NS 217 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Lauryn Aronson	Add Attachment Public
Jacob Limas	May 15, 2023 04:24 PM	Sent an email asking if it was resolved.	Add Attachment
Laurie McCoy	Apr 07, 2023 09:38 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Justin Cope	Mar 02, 2023 12:46 PM	**This is an outgoing email** Hi Matthew, We were just following up with you regarding a service request that we have for you. (#80374) Description: blinking monitors NS 217 We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Justin Cope	Add Attachment Public
Jose Angulo	Feb 22, 2023 11:52 AM	Lauryn Tony and I ran updates and seems to work just fine	Add Attachment
Lauryn Aronson	Feb 22, 2023 10:40 AM	ticket 80347	Add Attachment
Lourdes Salazar	Feb 22, 2023 09:59 AM	**This is an email** Hi Lourdes, The last time a tech stopped by they said it would be helpful if we touch nothing when it is acting up. Students are currently using the computer, but I believe that is good for recreating this event. They will be working until about 11 and then the rest of the afternoon no one should be using the computer. I hope this helps,	Add Attachment
Lourdes Salazar	Feb 22, 2023 09:46 AM	**This is an email** Hello, I have created a service request and a tech will go check it out. What times work best for you? Best,Lourdes	Add Attachment
Lourdes Salazar	Feb 22, 2023 09:45 AM	**This is an email** The phantom blinking has returned to the aforementioned computer. As advised, we are not touching anything other than trying to continue to use it as symptoms show up. Currently, the blinking is occurring every 5-10 minutes or so. Thanks in advance for your assistance.	Add Attachment
Lourdes Salazar	Feb 22, 2023 09:45 AM	**This is an email** We were able to unplug all the cords, plug them back in and things seem to be working. Thanks,	Add Attachment
Lourdes Salazar	Feb 22, 2023 09:45 AM	**This is an email** I have a computer in NS 217 that is not behaving well. The dual monitors are blinking, sometimes working properly, and sometimes displaying no HDMI input. Feel free to interrupt class today (9-11 or 12-2) as we are using the computers (or trying to). Thanks for your assistance, Matthew Nabity, Ph.D. (he/him) Professor, Applied Mathematics & Physics Division of Natural Sciences & Mathematics Western Oregon University 345 Monmouth Ave N \| Monmouth, OR 97361 503-838-8916 \| Natural Sciences (NS) 217	Add Attachment