Service Request Ticket

Service Request Information

CONTACT	Name	Ryals, Sharyne	Date	Feb 22, 2023 11:36 AM
	Department	Social Science	Phone	88288
	Location		Email	ryalss@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160959 (opens in a new window)	Bldg/Room	BELL 231A
	Service Tag	157ZKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	157ZKH2	Location	Soc Sci Office, PT Faculty/student worker
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER:
	Wired NIC	50:9A:4C:46:0B:4A

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Feb 22, 2023 12:47 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Tony Benedetti White	Feb 22, 2023 12:46 PM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Feb 22, 2023 12:46 PM	Keyboard replaced	Add Attachment
Lourdes Salazar	Feb 22, 2023 11:42 AM	**This is an email** BELL 231A	Add Attachment
Lourdes Salazar	Feb 22, 2023 11:36 AM	**This is an email** Where is this keyboard located? I will create a service request and our techs will take a look.	Add Attachment
Lourdes Salazar	Feb 22, 2023 11:36 AM	**This is an email** Hello, WOU computer 20160959 - control/Alt/Delete does not work to reach the log in screen. Computer is a multi-use station in BELL 231A, the Social Science office. Thanks, Sharyne Ryals (she/her) Administrative Program Assistant Social Science Division \| BELL 231A Western Oregon University ryalss@wou.edu \| 503-838-8288 SEIU 503, 082 Secretary/Treasurer	Add Attachment