Service Request Ticket - # 80378

Service Request Information

CONTACT Name Tankersley, Daniel   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 22, 2023 04:51 PM
Department Creative Arts Phone 89658
Location Email tankersley@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20210242[Edit Inv] (opens in a new window) Bldg/Room ITC 104
Service Tag Description Apple Mac mini #Z12P
Serial No. SH2WG90B7Q6P0 Location

CPU Apple M1 chip with 8-core CPU


OS Unknown Software

Wired NIC 14:98:77:5F:07:E0


Wireless NIC 14:98:77:5D:D5:6D


Bluetooth NIC 14:98:77:4C:E9:2F

TECHS Submitted by Laurie McCoy Contact lmccoy21@wou.edu 88925
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

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Entered by Date Memo
Laurie McCoy Apr 11, 2023 11:41 AM 
Status changed from (1) Pending to (5) Completed
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Laurie McCoy Apr 11, 2023 11:41 AM 
I went in and printed to the printer just fine, must 
have been a user error, maybe out of print credits.
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Laurie McCoy Apr 11, 2023 08:13 AM 
Task reassigned to Laurie McCoy.
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Laurie McCoy Apr 11, 2023 08:04 AM 
Status changed from (7) Waiting for Contact to (1) Pending
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Laurie McCoy Apr 11, 2023 08:04 AM 
****This is an email****
I'm not sure, I haven't tried printing since then. 
Could you please send someone over to check if they 
can print from Photoshop on that computer?
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Laurie McCoy Apr 07, 2023 09:40 AM 
Status changed from (1) Pending to (7) Waiting for Contact
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Laurie McCoy Apr 07, 2023 09:40 AM 
****This is an outgoing email****
Hi Daniel,

I need some additional information regarding service 
request #80378

Description: 'Program error' when trying to print

Sorry for the late reply but We were wondering if
this issue is still happening or if we can still be
of assistance with this. If so, just let us know a
time frame of when you'd be available for someone to
come out and help resolve this.


Best,
Laurie McCoy
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Laurie McCoy Feb 22, 2023 04:51 PM 
****This is an email****
Hello,

We ran into an issue today on computer WOU # 
20210242[Edit Inv] in ITC 104A. This computer is connected 
to an inkjet printer via USB. Several students 
successfully printed from Photoshop, but then the 
last student who tried print received an error. 
Photoshop reported a "program error" with no other 
information. This has happened in the past. I 
believe it was fixed by uninstalling the print 
driver, restarting the computer, downloading the 
newest driver from the Canon website, and re-
installing the printer. Could you please try to 
fix it again? Thank you.
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