Service Request Ticket - # 80386

Service Request Ticket - # 80386

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Service Request Information

CONTACT	Name	Gayle, Rian	Date	Feb 27, 2023 08:10 AM
	Department	Disability Access Services	Phone	88250
	Location		Email	gayler@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170670 (opens in a new window)	Bldg/Room	APSC 405
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W25KNHV29	Location	Rian Gayle's old laptop; parts pile at UCS
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511; NaturalReader v15 Mac Ultimate Value Pack /6 Voices VISA2018007874;
	Wireless NIC	8C:85:90:A6:BA:63
	Bluetooth NIC	8C:85:90:A9:67:D3

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	jangulo15@wou.edu	88925

Tracking

Entered by	Date	Memo
Jose Angulo			Email Public
Entered by	Date	Memo
Oneil Miguel	Mar 08, 2023 03:24 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Mar 08, 2023 03:23 PM	Inventory updated.	Add Attachment
Oneil Miguel	Mar 08, 2023 03:22 PM	Returned his computer. Brought back the loaner.	Add Attachment
Jose Angulo	Mar 08, 2023 11:54 AM	Rian Gayle is free today 3/8 from 12-2, then from 3- 3:30	Add Attachment
Jose Angulo	Mar 08, 2023 11:53 AM	imaged and updated. Seems to work fine now.	Add Attachment
Jose Angulo	Mar 01, 2023 11:02 AM	he wants to save his stuff on a flash drive. I am setting up a time with him.	Add Attachment
Jose Angulo	Mar 01, 2023 11:02 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Feb 27, 2023 11:48 AM	His computer was having issues with AD. Also self service was not working. There is also an error message on sophos about malware. I brought the computer back and I am giving him a loaner 20200870	Add Attachment
Lourdes Salazar	Feb 27, 2023 08:14 AM	**This is an email** between 8 am - 1pm. ODS office in APSC #405. Regards,	Add Attachment
Lourdes Salazar	Feb 27, 2023 08:14 AM	**This is an email** Hello, What time frames on Monday would be best for someone to come help with this issue, and what building and room number is your office located in? Best, Maizie	Add Attachment
Jose Angulo	Feb 27, 2023 08:13 AM	**This is an outgoing email** Hi Rian, I need some additional information regarding service request #80386 Description: Re-connect printer We can take a look at this today. What times are you available? Thanks, Jose	Add Attachment Public
Lourdes Salazar	Feb 27, 2023 08:10 AM	**This is an email** Hello, I upgraded to the new IOS program and it seems it caused a disconnection with the printer. I am hoping for someone to come by Monday to reconnect it. Thank you! Regards, -- \| Rian A. Gayle, M.A. (He/They) \| Interim Director \| Office of Disability Services (ODS) \| Western Oregon University (WOU) \| APSC Building Room 405 \| Voice Phone: 503-838-9727 \| VP: (503) 512-5258 \| Office Phone: (503) 838-8250 \| Website: Disability Services \| \| I Request interpreting services	Add Attachment