Service Request Ticket

Service Request Information

CONTACT	Name	Hillerich, Adela	Date	Feb 27, 2023 08:57 AM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170349 (opens in a new window)	Bldg/Room	TODD 021
	Service Tag		Description	Xerox WorkCentre 3223/DNI Mono AIO Laser Printer
	Serial No.	K8B480028	Location	Adela Hillerich, Custodial Supers Office Custodial
	Model	3225/DNI	Hostname	pp-broom
	Notes	Black-and-white MFP, up to 29 ppm, Letter-Legal/A4, Copy, print, scan, fax, email, Best for workteams of 1 to 5 users, Automatic two-sided printing, Recommended Monthly Print Volume: up to 3,000 pages per month;	Ink/Toner Refill	106R02775 Black, Standard Capacity Toner Cartridge, Phaser 3260/WorkCentre 3215/3225 (1,500 Pages) & 106R02777 Black, High Capacity Toner Cartridge, Phaser 3260/WorkCentre 3215/3225 (3,000 Pages); 101R00474 Drum Cartridge, Phaser 3052,3260/WorkCentre 3215,3225 (10,000 Pages);
	Wired NIC	9C:93:4E:44:3E:F6

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Moshe Martinez	Mar 16, 2023 11:10 AM	Issue came back, see SR 80427	Add Attachment
Monica Valencia	Mar 02, 2023 10:48 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Feb 27, 2023 12:07 PM	This should be fixed now. Just waiting for confirmation that they are able to scan	Add Attachment
Monica Valencia	Feb 27, 2023 10:38 AM	Task reassigned to Monica Valencia.	Add Attachment
Lourdes Salazar	Feb 27, 2023 08:58 AM	**This is an email** I'm sorry for not sending the complete information. The printer is XEROX and the #20170349 Thanks,	Add Attachment
Lourdes Salazar	Feb 27, 2023 08:57 AM	**This is an email** Good morning Adela, What is the WOU number for the printer? As well as the name of the printer? Best, Mary	Add Attachment
Lourdes Salazar	Feb 27, 2023 08:57 AM	**This is an email** My printer was programmed to scan into my email address. Now it doesn't do it, when I scan it is read scanning as soon as complete the screen reads CANCELLING. Also, the screen asks for the Admin password if I want to do System Setup or Network. My office is at Todd Hall, bottom floor room #021. Thanks, -- Adela Hillerich Facilities Services E&G Night Custodial Supervisor Western Oregon University 345 N. Monmouth Ave. Monmouth, OR. 97361 office 503-838-8013 fax 503-838-8528 cell 503-881-9680 hilleria@wou.edu	Add Attachment