Service Request Ticket - # 80390

Service Request Information

CONTACT Name Pagel, Lori   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Feb 27, 2023 01:45 PM
Department Library & Media Services Phone 88881
Location Email pagell@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160811[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 4RTT1F2 Description Dell 13 3380 No-Touch Chromebook
Serial No. 4RTT1F2 Location PDR 2023 Giveaway

CPU Unknown


OS Chrome OS Software Microsoft Windows VDA license from P0103777 and VMware Academic Horizon 7 Enterprise with SNS from P010103776; Google Chrome Management Console license, ED P0104200

Wireless NIC 00:16:EB:75:15:98

TECHS Submitted by Sam Sevugan Contact ssevugan20@wou.edu 88925
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public
Entered by Date Memo
Jacob Limas Apr 19, 2023 03:15 PM 
Status changed from (1) Pending to (5) Completed
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Jacob Limas Apr 19, 2023 03:15 PM 
They asked for the bag and charger back, so I gave 
it to them.
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Jacob Limas Apr 19, 2023 03:00 PM 
Task reassigned to Jacob Limas.
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Jacob Limas Apr 19, 2023 03:00 PM 
20160811[Edit Inv] is going to PDR
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Jacob Limas Apr 19, 2023 01:53 PM 
20160799[Edit Inv] works fine, and I'm going to let her know 
that 20160811[Edit Inv] is a lost cause.
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Jacob Limas Apr 17, 2023 04:36 PM 
Putting in the battery to 20160799[Edit Inv].
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Jacob Limas Apr 14, 2023 05:00 PM 
She brought in 20160799[Edit Inv] because it also had a 
battery problem, I tried putting the new battery 
in it and it worked. I then tried putting it back 
into 20160811[Edit Inv] and it worked at first then shutoff. 
So the battery can go to 20160799[Edit Inv] instead, but we 
have to ask John on Monday.
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Laurie McCoy Apr 11, 2023 09:26 AM 
****This is an outgoing email****
Hi Lori,

We were just following up with you regarding a 
service request that we have for you.  (#80390)

Description: Lib Chromebook won't turn on 

I saw your request for a an update on laptop 
#20160811[Edit Inv]. We tried swapping the battery and 
different ways of charging it. There seems to be an 
issue with the motherboard that is preventing the 
battery from powering the system. A whole new 
motherboard would be more expensive than the laptop 
cost. We are still determining what the next step is 
for the laptop. 

Thanks,
Laurie McCoy
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Public
Jacob Limas Apr 04, 2023 01:31 PM 
She asked for an update.
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Laurie McCoy Feb 27, 2023 03:20 PM 
Tried on a different charger, still won't boot up. 
The charge indicator light on the chromebook isn't 
turning on either when plugged in
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Laurie McCoy Feb 27, 2023 02:41 PM 
The charger seems to work fine, swapped the battery 
out with the new one it was delivered with. I put it 
on the bench to see if it'll charge and boot up
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Oneil Miguel Feb 27, 2023 02:15 PM 
Chromebook has been dropped off. Currently at Mazie's desk.
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Sam Sevugan Feb 27, 2023 01:45 PM 
****This is an email****
Hello,
We have a Chromebook 20160811[Edit Inv] that won't turn on.  
I am hoping someone can check the internal battery 
to see if that's the issue.  I can walk it over to 
the helpdesk today.
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