Service Request Ticket

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Mansayon, Christopher	Date	Mar 01, 2023 08:16 AM
	Department	Library & Media Services	Phone	88441
	Location		Email	mansayonc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20200222 (opens in a new window)	Bldg/Room	HL 1st Floor
	Service Tag		Description	Apple 21.5-inch iMac with Retina 4K Display #Z148
	Serial No.	C02DJ0ES07F6	Location	HL REF Station Mac 1
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	18:7E:B9:0A:2E:39
	Wireless NIC	14:7D:DA:89:8E:98
	Bluetooth NIC	14:7D:DA:4D:DE:2E

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Apr 19, 2023 10:23 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Laurie McCoy	Apr 19, 2023 10:23 AM	**This is an email** Thanks Laurie. I do not believe it is still an issue and the ticket can be closed.	Add Attachment
Laurie McCoy	Apr 14, 2023 09:51 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laurie McCoy	Apr 14, 2023 09:49 AM	Task reassigned to Laurie McCoy.	Add Attachment
Laurie McCoy	Apr 14, 2023 08:22 AM	**This is an outgoing email** Hi Christopher, We were just following up with you regarding a service request that we have for you. (#80396) Description: issues with Windows computers having access to printers We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Laurie McCoy	Add Attachment Public
Jose Angulo	Mar 01, 2023 12:04 PM	Tony and I restarted the mac computers downstairs and they seem to be working fine. He did have to put in his credentials again for printing. As for the windows computers, they were referring to the vdi computers. The printers in the library are not showing up as one of the connected printers. They have to manually go through fuji and add the printer they need.	Add Attachment
Lourdes Salazar	Mar 01, 2023 08:16 AM	**This is an email** Hi there, We are having some more issues with some of our library computers. Our first floor Mac computers are having some printing problems. They seem to require a login code in order to add printers and print to them. Along with other general printing issues. We want to check and make sure that they are on the current Fuji system, not the old one. We are also still having issues with our Windows computers having access to the printers-- as we have had to manually load up many of them. Those Mac computers are 20200222 and 20200221. If we could get someone to come by sometime to take a look then that would be great. The ticket can be opened up under the name Chris Mansayon. Thank you, Ayla A. Information Desk -- Hamersly Library 345 N. Monmouth Ave. Monmouth, OR 97361 503-838-8418	Add Attachment