Service Request Ticket - # 80397

Service Request Ticket - # 80397

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Service Request Information

CONTACT	Name	Timken, Gay	Date	Mar 01, 2023 09:54 AM
	Department	Health & Exercise Science	Phone	88217
	Location		Email	timkeng@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20221125 (opens in a new window)	Bldg/Room	RWEC 238
	Service Tag		Description	Apple 13-inch MacBook Air, Midnight #Z161
	Serial No.	J9DG2TVP9F	Location	2-week pile 7/2/2025
	CPU	Unknown
	OS	Unknown	Software
	Wired NIC	AC:C9:06:28:D6:72
	Wireless NIC	AC:C9:06:28:30:0F

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	jlimas21@wou.edu	88925

Tracking

Entered by	Date	Memo
Jacob Limas			Email Public
Entered by	Date	Memo
Joanie Kinnaman	Apr 28, 2023 12:59 PM	I just emailed David McEvilly. They did not send me the codes directly. Asking Dave to retrieve the codes for me.	Add Attachment
Jacob Limas	Apr 07, 2023 12:44 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jose Angulo	Mar 24, 2023 12:17 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Jose Angulo	Mar 24, 2023 12:17 PM	she picked this up and i gave her a bag	Add Attachment
Jacob Limas	Mar 10, 2023 08:04 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Adriana Ramsay	Mar 09, 2023 02:34 PM	**This is a Gay email** HI Adriana I'm hoping to make this happen next week, but I need to back up my files first. Would next Thursday morning work?	Add Attachment
Adriana Ramsay	Mar 09, 2023 01:23 PM	Task reassigned to Jacob Limas.	Add Attachment
Adriana Ramsay	Mar 06, 2023 03:48 PM	need to admin right for Gay Timken	Add Attachment
Adriana Ramsay	Mar 06, 2023 01:09 PM	Ready to go	Add Attachment
Adriana Ramsay	Mar 06, 2023 01:08 PM	**This is an email** Subject: New Apple Mac Laptop Setup Hello Gay, We have your new Apple Mac laptop ready to be delivered and set up. To prepare, if this delivery is replacing an existing station, please ensure that you move all of your files from that machine onto your H: drive or otherwise back them up. Anything left on an old machine will not be accessible from your new one. If you have any questions or need help backing up your data, please email me back or call our office at 8-8925. Once that is complete, we can set up your new equipment. Please let us know your availability for the next few business days so that we can schedule a time to set it up with you. Thank you and have a wonderful day, Adriana Ramsay UCS Support Technician	Add Attachment Public
Joanie Kinnaman	Mar 02, 2023 01:06 PM	Task reassigned to Adriana Ramsay.	Add Attachment