Service Request Ticket - # 80400

Service Request Information

CONTACT Name Shrestha, Uma   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2023 10:57 AM
Department Humanities Division Phone 88377
Location Email shrestu@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20170260[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 4CQNHL2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. 4CQNHL2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:0B:C1:6A


TECHS Submitted by Jose Angulo Contact jangulo15@wou.edu 88925
Primary Technician Contact lmccoy21@wou.edu 88925

Tracking

Entered by Date Memo
Laurie McCoy
Email

Public

Entered by Date Memo
Laurie McCoy Apr 14, 2023 09:53 AM
Status changed from (1) Pending to (5) Completed
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Jacob Limas Apr 12, 2023 01:27 PM
20170260[Edit Inv] is her official computer and it's under my 
desk. I'm put it in the GFA pool area.
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Oneil Miguel Apr 11, 2023 03:08 PM
inventory updated
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Oneil Miguel Apr 11, 2023 03:00 PM
equipment has been returned.
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Laurie McCoy Apr 11, 2023 09:01 AM
Need to pick up monitor 20121289[Edit Inv]
monitor 20161194[Edit Inv]
laptop 20181456[Edit Inv]
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Laurie McCoy Apr 11, 2023 09:00 AM
Task reassigned to Laurie McCoy.
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Monica Valencia Apr 07, 2023 12:02 PM
Confirmed that she retired. We need to go get her 
equipment. 
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Sam Sevugan Apr 06, 2023 01:49 PM
She did retire. We should probably ask John and 
Monica since this computer says it's GFA funding 
type
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Jacob Limas Apr 05, 2023 04:45 PM
I heard that she may not work here anymore. Which 
would mean we have to take her stuff back 
potentially
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Jacob Limas Apr 04, 2023 01:15 PM
Task reassigned to UCS Tech.
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Jose Angulo Mar 28, 2023 09:08 AM
****This is an outgoing email****
Hi Uma,

This is a follow up regarding service request #80400

Description: Computer stuck on Startup repair

We replaced the hard drive on your computer with a 
spare hard drive. The computer is now operating without 
any errors and is ready for delivery. What are some 
days and times that work best for you?

Also, we will need to take the loaner computer at the 
time of delivery. Please make sure to add all the files 
that you want to keep on the H: drive because they 
won't transfer over otherwise.

Thanks,
Jose
UCS
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Public
Jose Angulo Mar 28, 2023 09:03 AM
replaced hard drive with pdr hard drive. imaged and 
updated. added uma as admin
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Jose Angulo Mar 27, 2023 09:06 AM
hard drive didnt seem to work right
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Jose Angulo Mar 22, 2023 11:54 AM
Task reassigned to Jose Angulo.
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Monica Valencia Mar 02, 2023 11:33 AM
Loaner SR#80401
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Jose Angulo Mar 01, 2023 10:57 AM
It looks like this computer will have to be reimaged. I 
have her loaner 20181456[Edit Inv] meanwhile
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