Service Request Ticket - # 80404

Service Request Information

CONTACT Name Burnett, Kaaren   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 01, 2023 02:47 PM
Department Student Health & Counseling Center Phone 88279
Location Email burnettk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160393[Edit Inv] (opens in a new window) Bldg/Room SHCC 116
Service Tag CFFGNC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. CFFGNC2 Location Kaaren Burnett-Student Health Center Medicat user

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 18:DB:F2:05:9B:33


Wireless NIC 94:53:30:03:10:49

TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Apr 05, 2023 10:05 AM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Apr 05, 2023 10:05 AM 
****This is an email****
Thanks. New battery seems to be working fine.
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Justin Cope Apr 04, 2023 04:25 PM 
****This is an outgoing email****
Hi Kaaren,

We were just following up with you regarding a 
service request that we have for you.  (#80404)

Description: install new battery to 20160393[Edit Inv] for 
Kaaren Burnett

Has the new battery fixed your problem? Just wanted 
to check in before I close the ticket.

Thanks,
Justin Cope
UCS
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Justin Cope Mar 23, 2023 03:32 PM 
****This is an outgoing email****
Hi Kaaren,

We were just following up with you regarding a 
service request that we have for you.  (#80404)

Description: install new battery to 20160393[Edit Inv] for 
Kaaren Burnett

the battery is installed and it is ready to be 
picked up whenever works for you!

Thanks,
Justin Cope
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Justin Cope Mar 23, 2023 03:31 PM 
put in the out box
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Justin Cope Mar 23, 2023 03:28 PM 
the battery is installed and seems to be working 
fine
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John Rushing Mar 23, 2023 03:19 PM 
Task reassigned to Justin Cope.
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Sam Sevugan Mar 23, 2023 02:43 PM 
Chris Silva is her supervisor and he called in to 
say that if the laptop is at UCS he is giving the 
okay to work on it and install the battery.
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Laurie McCoy Mar 22, 2023 04:56 PM 
laptop is in the in box
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Justin Cope Mar 21, 2023 01:11 PM 
the Battery is on John's desk
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Justin Cope Mar 21, 2023 01:10 PM 
****This is an outgoing email****
Hi Kaaren,

We were just following up with you regarding a 
service request that we have for you.  (#80404)

Description: install new battery to 20160393[Edit Inv] for 
Kaaren Burnett

The battery has arrived and we are ready to install 
it for you. Feel free to bring the laptop by 
whenever you get the chance.

Thanks,
Justin Cope
UCS
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Joanie Kinnaman Mar 21, 2023 10:43 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Mar 21, 2023 10:43 AM 
Priority changed from (3) Priority to (2) High Priority.
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Joanie Kinnaman Mar 21, 2023 10:43 AM 
They are asking about statis, so changed tech to 
John and upped the priority
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Joanie Kinnaman Mar 01, 2023 02:51 PM 
Battery arrived and I put on the shelf in hallway
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