Service Request Ticket - # 80405

Service Request Ticket - # 80405

Jump to:

Preferences

Directory Lookup

Service Request Information

CONTACT	Name	Schowalter, Dana	Date	Mar 02, 2023 09:26 AM
	Department	Humanities Division	Phone	89240
	Location		Email	schowalterd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Tablet	Edit WOU #	20190559 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 10.2-inch iPad Wi-Fi 32GB SpcGry #MW7L2LL/A
	Serial No.	FFKK201XMF3M	Location	APPLE Strong Start Set round #2 oldSN F9FZK00DMF3M
	CPU	A10X Fusion chip 64bit, Embedded M10 coprocessor
	OS	iOS 13	Software

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Tracking

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
Lourdes Salazar	Mar 14, 2023 04:51 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Mar 14, 2023 04:51 PM	dana picked this up and we connected it to wou- secure	Add Attachment
John Rushing	Mar 13, 2023 03:21 PM	Placing at front desk in ITC 009	Add Attachment
John Rushing	Mar 13, 2023 03:13 PM	I am imaging the iPad at my desk.	Add Attachment
John Rushing	Mar 13, 2023 03:10 PM	We received the replacement iPad from Apple. Serial number of original product F9FZK00DMF3M Serial number of replacement product FFKK201XMF3M	Add Attachment
John Rushing	Mar 06, 2023 10:12 AM	Located in the Inbox in ITC 008.	Add Attachment
John Rushing	Mar 06, 2023 09:58 AM	I emailed them on the $49 charge and to get their index.	Add Attachment
John Rushing	Mar 06, 2023 09:53 AM	Apple case 101948172260	Add Attachment
Laurie McCoy	Mar 03, 2023 02:02 PM	She brought the ipad back, she's signed out of the icloud and appstore.	Add Attachment
Sam Sevugan	Mar 02, 2023 04:03 PM	she has taken the Ipad home to sign out of her icloud. It was buffering and taking awhile because she hasn't signed into it in a while. She will bring it back here tomorrow.	Add Attachment
Sam Sevugan	Mar 02, 2023 02:44 PM	I sent her an email, will update when she lets me know when she will be stopping by. When she comes in have her sign out of her icloud. She still has a warranty 10/28/23 so once logged out we can send to Apple for repair.	Add Attachment
John Rushing	Mar 02, 2023 09:45 AM	iPad needs to go to Apple for Screen repair, but they need the iPad removed from iCloud first.	Add Attachment
Mary Dycus	Mar 02, 2023 09:26 AM	Activation lock for Ipad needs to be removed.	Add Attachment