Service Request Ticket - # 80412

Service Request Ticket - # 80412

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Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 02, 2023 02:46 PM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181461 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3FFKJT2	Description	Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
	Serial No.	3FFKJT2	Location	PDR
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:54:E8:00:FA:E7
	Wireless NIC	3C:F0:11:CD:85:D4

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	tbenedettiwhite20@wou.edu	88925

Tracking

Entered by	Date	Memo
Tony Benedetti White			Email Public
Entered by	Date	Memo
Tony Benedetti White	Mar 08, 2023 10:13 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Mar 07, 2023 04:34 PM	User came in and pciked this up!	Add Attachment
Jacob Limas	Mar 07, 2023 10:12 AM	Task reassigned to Tony Benedetti White.	Add Attachment
Tony Benedetti White	Mar 07, 2023 10:04 AM	**This is an email** Thanks Tony! We appreciate your message and hard work. Alison is planning on coming by this week to pick it up from you all.	Add Attachment
Tony Benedetti White	Mar 07, 2023 09:49 AM	**This is an email** Hi Andrea, The loaner laptop for Alison Ashby is ready. You can pick it up at UCS or we can deliver it to you. If you would like it delivered on campus, please let us know where and when we can deliver it to you.	Add Attachment
Laurie McCoy	Mar 03, 2023 04:06 PM	**This is an email** Hi Mazie, The NTT is Alison Ashby (she is a former student so be careful of her second email). Her faculty email is ashbya@wou.edu.	Add Attachment
Laurie McCoy	Mar 02, 2023 04:42 PM	**This is an email** Hi Andrea, I need some additional information regarding service request #80412 Description: New NTT setup w/ Dell; need microsoft office and adobe We have finished setting up the loaner laptop for the new instructor. We need to know specifically who it is getting assigned to so we can properly update the inventory. Are they planning to pick the laptop up at our office or do they need it delivered, if so when and where? Best, Maizie	Add Attachment
Monica Valencia	Mar 02, 2023 02:50 PM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Sam Sevugan	Mar 02, 2023 02:47 PM	**This is an email** Just a laptop, PC, microsoft office suite and adobe. I'll take it as soon as I can get it, Wednesday would be great, next week would be good too. We appreciate your support. Sincerely, Andrea	Add Attachment
Sam Sevugan	Mar 02, 2023 02:47 PM	Contact Info: Andrea Emerson, emersona@mail.wou.edu \| RWEC 129	Add Attachment Public
Sam Sevugan	Mar 02, 2023 02:46 PM	**This is an email** Dear UCS, I'm reaching out with an admittedly odd question. I have a new NTT teaching one course for the Early Childhood Studies program in Spring. They are in need of a laptop to plan their course now (winter) and administer it next term (spring). I went to the library to check out a laptop and was turned away because I am faculty. I explained the situation and they explained that they must prioritize students which I can understand. They suggested I reach out to you. I don't expect us to supply an NTT teaching one course with new equipment but I was wondering if you would be able to help me out with a long term loan for this situation? Thanks for your time and consideration. Sincerely, Andrea	Add Attachment