She said she would email or call if she has any 
issues.

She came by to pick up her stuff. She gave her 
laptop back. I thought she was a remote worker at 
first, but she isn't. She wasn't feeling well either 
so I gave her the stuff for set up.

****This is an outgoing email****
Hi Andrea,

I need some additional information regarding service 
request #80413

Description: GFA replacement for Andrea Emerson 
20220043 REPLACING 20170894

I just wanted to check if your laptop was delivered 
yesterday. If it hasn't been, could I have some other 
days and times you are available?

I am usually in the office Monday and Wednesday 
mornings, but other techs can help at other times of 
the week.

Best,
Jose
UCS

I emailed her for her availability

****This is an outgoing email****
Hi Andrea,

I need some additional information regarding service 
request #80413

Description: GFA replacement for Andrea Emerson 
20220043 REPLACING 20170894

Your mac laptop, monitor, and dock are almost ready 
to be delivered. We have Adobe Products, Microsoft 
Office, and Zoom installed.

Some additional questions for your setup:
Do you have any additional software you need us to 
install?
Can we have the usernames of the users you’d like as 
administrators?
Can we have the building and room number of where 
this setup will go?

Also, since this is replacing an existing computer, 
make sure to add all the files that you want to keep 
on the H: drive because they won't transfer over 
otherwise. Once that is complete, we can proceed with 
the setup of your new equipment.

Thank you and have a wonderful day,
Jose Angulo
UCS Technician

inv# 2022-0648
(if using 2 monitors add monoprice adapter #13234 
and let me know)_