Service Request Ticket

Service Request Information

CONTACT	Name	Student, Student	Date	Mar 06, 2023 09:04 AM
	Department		Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170910 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	4GCXQP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	4GCXQP2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552; Adobe CC 20** SERIALIZED DESKTOP order11043 SR;
	Wired NIC	54:BF:64:5C:54:0C

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	omagno20@wou.edu	88925

Entered by	Date	Memo
Oneil Miguel			Email Public
Entered by	Date	Memo
Oneil Miguel	Mar 06, 2023 12:29 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Oneil Miguel	Mar 06, 2023 12:29 PM	Task reassigned to Oneil Miguel.	Add Attachment
Oneil Miguel	Mar 06, 2023 12:29 PM	Ethernet cable was plugged into the wrong port on the wall. switched ports.	Add Attachment
Lourdes Salazar	Mar 06, 2023 11:56 AM	user tried go.com in the browser and it still gives him no internet	Add Attachment
Lourdes Salazar	Mar 06, 2023 11:53 AM	Front desk in the veterans resource center	Add Attachment
Lourdes Salazar	Mar 06, 2023 09:10 AM	Contact Info: 89229 Brant Morgan student emplouee	Add Attachment Public
Lourdes Salazar	Mar 06, 2023 09:04 AM	Computer not connecting to internet. The computer is telling the user they have no internet connection. User in unable to search the web.	Add Attachment