Service Request Ticket - # 80421

Service Request Information

CONTACT Name Camarillo, Earlene   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2023 10:33 AM
Department Phone 89350
Location Email camarilloe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20191087[Edit Inv] (opens in a new window) Bldg/Room BELL 206
Service Tag Description Apple 13in MacBook Pro Touch Bar SpcGry #Z0Z1
Serial No. C02CR4Q1P3YV Location Earlene Camarillo

CPU Intel Core i5(1.4GHz quad-core, 8thGEN)


OS MAC OS X 10.15 (Catalina) Software Microsoft Office from XXXX2019009325; SPSS for MAC v24 from StudentTech Student Tech Campus license(renews yearly in July); EndNote X9 MAC/WIN license VISA2019009322 JULY2019

Wireless NIC 3C:22:FB:AA:B0:DC


Bluetooth NIC E0:B5:5F:ED:85:9D

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact jcope20@wou.edu 88412

Tracking

Entered by Date Memo
Justin Cope
Email

Public
Entered by Date Memo
Justin Cope Mar 09, 2023 12:28 PM 
Status changed from (1) Pending to (5) Completed
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Justin Cope Mar 09, 2023 12:28 PM 
Task reassigned to Justin Cope.
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Justin Cope Mar 09, 2023 12:28 PM 
took a look at it and it was an old caldigit doc 
that needed drivers installed. its working now
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Justin Cope Mar 06, 2023 01:10 PM 
****This is an outgoing email****
Hi Earlene,

I need some additional information regarding service 
request #80421

Description: Ethernet Connection

When would be a good time for one of us to come over 
and take a look at your macbook?

Thanks,
Justin Cope
UCS
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Lourdes Salazar Mar 06, 2023 10:33 AM 
****This is an email****
Hello,

I just realized that when I connect to the dock in 
my office (BELL 206), I don't have the option to 
connect to the ethernet line; I am only able to 
access WiFi. I do have an ethernet cable connected 
to the dock, so I'm not sure where the issue is. 
As our WiFi has been spotty at times, I am 
wondering if I can get this looked at?

I use a CalDigit dock (20161182) and a MacBook Pro 
(20191087).

Thank you.
Earlene

--
Earlene Camarillo, PhD, MPA
Associate Professor
Department of Politics, Policy and Administration
she/her/hers
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