Service Request Ticket - # 80422

Service Request Information

CONTACT Name Bales, Amanda   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 06, 2023 11:23 AM
Department Business Services Phone 89473
Location Email balesa@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171074[Edit Inv] (opens in a new window) Bldg/Room WEL 180
Service Tag CSGJRP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. CSGJRP2 Location Mailroom Student #1

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552;

Wired NIC D8:9E:F3:4B:AA:C0

TECHS Submitted by Lourdes Salazar Contact lsalazar19@wou.edu 88925
Primary Technician Contact volkmannm@wou.edu 88188

Tracking

Entered by Date Memo
Michael Volkmann
Email

Public
Entered by Date Memo
Michael Volkmann Mar 08, 2023 04:15 PM 
Status changed from (1) Pending to (5) Completed
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Michael Volkmann Mar 08, 2023 04:14 PM 
Task reassigned to Michael Volkmann.
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Michael Volkmann Mar 08, 2023 04:14 PM 
Replaced HD with NVMe. Seemed to be having monitor 
connection issues - replaced the 2010 monitor with a 
spare PDR 2016. Everything seemed good after that.
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Justin Cope Mar 07, 2023 02:56 PM 
i have it on the cloner
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Michael Volkmann Mar 07, 2023 01:12 PM 
Correction: use one of the Lab NVMes
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Michael Volkmann Mar 07, 2023 12:39 PM 
Replace their hard drive with an NVMe from the 
employee box in the closet. No charge.
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Justin Cope Mar 06, 2023 02:07 PM 
not the motherboard just needs an nvme. going to ask 
Nathan if they need charged or not
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Lourdes Salazar Mar 06, 2023 11:32 AM 
Head out there and determine what is wrong with the 
computer. Might be the motherboard- might not.
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Lourdes Salazar Mar 06, 2023 11:32 AM 
****This is an email****
Motherboard only- that woukd be fine if you want to 
send a tech out- we will be here!
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Lourdes Salazar Mar 06, 2023 11:32 AM 
****This is an email****
Hello,

Are you referring to replacing the computer?  If 
you believe the motherboard is the issue then I 
would like to send a tech out there to determine 
what is going wrong.

 

Best,

Lourdes
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Lourdes Salazar Mar 06, 2023 11:31 AM 
****This is an email****
Hi!

One of my computers in Mail Services is having 
tell-tale signs of possibly going out, so I'd like 
to pre-emptively get in line for a new motherboard 
if possible. Knock on wood we're still safe for 
now (so not a huge hurry). The computer number is 
20171074[Edit Inv] and there is no special software 
installed on it that needs to be replaced with the 
motherboard. 

thank you,
Amanda Bales
she/her/hers
Mail Services PICM
SEIU 082 Steward, Staff Senator 21-23
WC 170 ~ 503.838.9473
Western Oregon University
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