Service Request Ticket - # 80427

Service Request Ticket - # 80427

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Service Request Information

CONTACT	Name	Hillerich, Adela	Date	Mar 08, 2023 09:21 AM
	Department	Facilities Services/ Custodial Services	Phone	88013
	Location		Email	hilleria@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20170349 (opens in a new window)	Bldg/Room	TODD 021
	Service Tag		Description	Xerox WorkCentre 3223/DNI Mono AIO Laser Printer
	Serial No.	K8B480028	Location	Adela Hillerich, Custodial Supers Office Custodial
	Model	3225/DNI	Hostname	pp-broom
	Notes	Black-and-white MFP, up to 29 ppm, Letter-Legal/A4, Copy, print, scan, fax, email, Best for workteams of 1 to 5 users, Automatic two-sided printing, Recommended Monthly Print Volume: up to 3,000 pages per month;	Ink/Toner Refill	106R02775 Black, Standard Capacity Toner Cartridge, Phaser 3260/WorkCentre 3215/3225 (1,500 Pages) & 106R02777 Black, High Capacity Toner Cartridge, Phaser 3260/WorkCentre 3215/3225 (3,000 Pages); 101R00474 Drum Cartridge, Phaser 3052,3260/WorkCentre 3215,3225 (10,000 Pages);
	Wired NIC	9C:93:4E:44:3E:F6

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Tracking

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Mar 27, 2023 08:29 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Mar 22, 2023 04:53 PM	Task reassigned to Monica Valencia.	Add Attachment
Monica Valencia	Mar 22, 2023 04:53 PM	Monica, thank you for getting back to me on this issue. However, I don't have any more problems with scanning to my email.	Add Attachment
Moshe Martinez	Mar 16, 2023 11:11 AM	This is a returning issue, see SR 80387	Add Attachment
Laurie McCoy	Mar 08, 2023 04:09 PM	**This is an email** Sure! I work Monday to Thursday from 9:00 pm to 5:30 am. However I can meet with you at my office earliest may be by 4:00 pm on any of those days. Please let me know. Thanks, adela	Add Attachment
Jose Angulo	Mar 08, 2023 10:17 AM	**This is an outgoing email** Hi Adela, I need some additional information regarding service request #80427 Description: Scanning issues Can we please have a few days and times you are available to look at this for you? Thanks, Jose UCS	Add Attachment Public
Jose Angulo	Mar 08, 2023 10:17 AM	Tony and I passed by and she wasn't there.	Add Attachment
Lourdes Salazar	Mar 08, 2023 09:21 AM	**This is an email** I'm still having a problem with my XEROX 20170349 not being able to scan into my email. My office is in room #021 within Todd Hall. Thanks, -- Adela Hillerich Facilities Services E&G Night Custodial Supervisor Western Oregon University 345 N. Monmouth Ave. Monmouth, OR. 97361 office 503-838-8013 fax 503-838-8528 cell 503-881-9680 hilleria@wou.edu	Add Attachment