Service Request Ticket

Service Request Information

CONTACT	Name	New, Faculty/Staff	Date	Mar 08, 2023 10:10 AM
	Department	University Computing Solutions	Phone	88925
	Location		Email

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20181461 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3FFKJT2	Description	Dell Latitude 5300 laptop(i5-8365U, 1.6GHZ quad)
	Serial No.	3FFKJT2	Location	PDR
	CPU	Intel Core i5-8365U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:54:E8:00:FA:E7
	Wireless NIC	3C:F0:11:CD:85:D4

TECHS	Submitted by	Tony Benedetti White	Contact	tbenedettiwhite20@wou.edu	88925
	Primary Technician		Contact	rmartinis22@wou.edu	88925

Entered by	Date	Memo
Jack Martinis			Email Public
Entered by	Date	Memo
Jack Martinis	Jul 07, 2023 04:35 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jack Martinis	Jul 07, 2023 04:35 PM	Task reassigned to Jack Martinis.	Add Attachment
Jack Martinis	Jul 07, 2023 04:35 PM	Loaner placed with other windows loaners, needs to be reimaged and updated. Has passed two weeks since June 20th. Closing ticket.	Add Attachment
Sam Sevugan	Jun 20, 2023 02:13 PM	I updated inventory, and I didn't see it in loaner-n-checkout, so I think this is good to go. This ticket just needs to be completed! I've placed this loaner in the inbox.	Add Attachment
Sam Sevugan	Jun 20, 2023 02:08 PM	This was returned today.	Add Attachment
Tony Benedetti White	Mar 08, 2023 10:12 AM	Was this added to Loaners-n-Checkouts app: yes	Add Attachment Public
Tony Benedetti White	Mar 08, 2023 10:12 AM	Was this added to Loaners-n-Checkouts app: yes	Add Attachment Public
Tony Benedetti White	Mar 08, 2023 10:12 AM	Contact Info: Alison Ashby, ashbya@mail.wou.edu	Add Attachment Public
Tony Benedetti White	Mar 08, 2023 10:10 AM	Long term Loaner	Add Attachment