Service Request Ticket - # 80431

Service Request Information

CONTACT Name Garcia, Roseanna   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 08, 2023 01:59 PM
Department Phone 14069
Location Email garciar@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211316[Edit Inv] (opens in a new window) Bldg/Room RWEC 251
Service Tag 6370JL3 Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00ED Location Roseanna Garcia

CPU 11th Gen IntelĀ® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:46:87


Wireless NIC 7C:21:4A:CC:46:BF


TECHS Submitted by Hannah Warner Contact hwarner18@wou.edu 88925
Primary Technician Contact jangulo15@wou.edu 88925

Tracking

Entered by Date Memo
Jose Angulo
Email

Public

Entered by Date Memo
Tony Benedetti White Mar 22, 2023 10:42 AM
Status changed from (1) Pending to (5) Completed
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Tony Benedetti White Mar 22, 2023 10:42 AM
Set up monitor, dock and laptop.
brought back 2010139 and put in 2 weeks
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Jose Angulo Mar 22, 2023 09:14 AM
updated inventory
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Jose Angulo Mar 22, 2023 08:37 AM
Task reassigned to Jose Angulo.
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Adriana Ramsay Mar 16, 2023 03:25 PM
Task reassigned to Jacob Limas.
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Adriana Ramsay Mar 16, 2023 03:24 PM
Get a mistake send to loren ticket
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Adriana Ramsay Mar 16, 2023 03:23 PM
****This is Roseanna email****
Hello,

I will be available March 17, Friday 8:30am - 12pm in room RWEC 213. 
Or, Monday 8:30am - 12pm, RWEC 213.

Thank you!
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Adriana Ramsay Mar 16, 2023 02:40 PM
reimage updated on the shelf
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Adriana Ramsay Mar 16, 2023 02:30 PM
Ready to go
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Adriana Ramsay Mar 16, 2023 02:29 PM
Subject:  New Dell Setup

Hello Roseanna, 

We have your new laptop 20211316[Edit Inv],dock 20210861[Edit Inv],monitor 20211185[Edit Inv] ready to be 
delivered and set up.  To prepare, if this delivery is replacing an existing 
station, please ensure that you move all of your files from that machine onto 
your H: drive or otherwise back them up.  Anything left on an old machine 
will not be accessible from your new one.  If you have any questions or need 
help backing up your data, please email me back or call our office at 8-8925.

Once that is complete, we can set up your new equipment.  Please let us know 
your availability for the next few business days so that we can schedule a 
time to set it up with you.

Thank you and have a wonderful day,
Adriana Ramsay
UCS Support Technician

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Public
Adriana Ramsay Mar 13, 2023 02:09 PM
I just starting to reimage
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Hannah Warner Mar 09, 2023 01:02 PM
Task reassigned to Adriana Ramsay.
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Hannah Warner Mar 08, 2023 01:59 PM
laptop 20211316[Edit Inv]
dock 20210861[Edit Inv]
monitor 20211185[Edit Inv]
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