Service Request Ticket

Service Request Information

CONTACT	Name	Bracy, Jennifer	Date	Mar 09, 2023 11:24 AM
	Department	Creative Arts	Phone	88534
	Location		Email	bracyj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20120612 (opens in a new window)	Bldg/Room	ITC 210
	Service Tag		Description	Epson Stylus Pro 3880 Large-Format Inkjet Printer #CA61201-VM
	Serial No.	LPJE031227	Location	Graphics Lab (replacing W#20090896)
	Model	CA61201-VM	Hostname	kandinski.wou.edu
	Notes	Includes as standard one Hi-Speed USB 2.0 (1.1 compatible) and one 10/100Base-T Ethernet port,Resolution 2880 x 1440 dpi; 1440 x 720 dpi; 720 x 720 dpi; 720 x 360 dpi; 360 x 360 dpi; 360 x 180 dpi, ¿Prints on virtually any type of cut-sheet media from 4 x 6 up to 17 x 22, 120 sheet paper feeder Mac Addr: 00:00:48:1F:6C:3C IP Addr: 140.211.114.60	Ink/Toner Refill
	Wired NIC	00:00:48:1F:6C:3C

TECHS	Submitted by	Mary Dycus	Contact	mdycus20@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Mar 13, 2023 10:56 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Mar 13, 2023 10:56 AM	The issue was with the network and the the printer talks directly to the computers in that room. Paul and I track down the issue and applied a fix.	Add Attachment
John Rushing	Mar 13, 2023 10:53 AM	Task reassigned to John Rushing.	Add Attachment
Mary Dycus	Mar 09, 2023 11:24 AM	**This is an email** Hello – Our department printer "Kandinski" is on its own local network here in ITC210, which acts up from time to time. Currently it won't print and students are receiving a "filter failed" error message. We're working on a project for which we REALLY need it working... I'm crossing my fingers that someone can look into this and resolve it by Monday afternoon.	Add Attachment