Service Request Ticket - # 80437

Service Request Information

CONTACT Name Nott, Brooke   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Mar 09, 2023 02:00 PM
Department Phone
Location Email nottb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Laptop Edit WOU # 20211317[Edit Inv] (opens in a new window) Bldg/Room TODD 334
Service Tag 2Z60JL3 Description Dell Latitude 5520 laptop
Serial No. CN0FMTKRWSC0023S00CH Location Brooke Nott - Secondary

CPU 11th Gen Intel® Core- i5-1145G7, vPro 8


OS Unknown Software

Wired NIC 00:BE:43:4A:4E:37


Wireless NIC 7C:21:4A:CB:F0:D4


TECHS Submitted by Joanie Kinnaman Contact kinnamaj@wou.edu 88154
Primary Technician Contact jlimas21@wou.edu 88925

Tracking

Entered by Date Memo
Jacob Limas
Email

Public

Entered by Date Memo
Jacob Limas May 15, 2023 02:24 PM
Status changed from (1) Pending to (5) Completed
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Jacob Limas May 15, 2023 02:24 PM
We set her up, and I left the lab laptop on her 
desk. I just made sure it was connected to printers 
and everything.
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Jacob Limas May 12, 2023 03:38 PM
****This is an email****
Great! I'll plan for 1:30 on Monday. I am in Todd 
Hall office 334. 
Thanks!
Brooke Dolenc Nott, Ph.D.
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Jacob Limas May 10, 2023 03:33 PM
****This is an email****
Hey Brooke,

We finished reimaging and installing the software 
for the two computers you wanted. They both have 
MAXQDA and SPSS on them. Is there a time that you 
would be free in the next two days for us to 
deliver it to you? Also, make sure to put your 
stuff in the H-drive so that the documents can be 
accessed on the other computers once we get the 
one you are using currently.

Thank you,

Jacob Limas
UCS Tech
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Lauryn Aronson May 09, 2023 09:10 AM
putting on jacob's desk
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Joanie Kinnaman May 09, 2023 08:27 AM
McEvilly will be helping Brooke install SPSS on this 
laptop
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Lauryn Aronson Apr 20, 2023 10:51 AM
Task reassigned to Jacob Limas.
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Joanie Kinnaman Apr 14, 2023 12:35 PM
Just updated the T: Drive for MAXQDA:
MAXQDA+_2022-23_MAXQDA Plus_Brooke_Nott
(still awaiting SPSS)
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Jacob Limas Apr 12, 2023 04:27 PM
We are waiting for the licenses still.
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Jacob Limas Apr 10, 2023 04:13 PM
Joanie put this in a different request. "Emailed 
Michelle requesting a purchase request for 
MAXQDA.  First I heard of this." - Joanie
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Jose Angulo Mar 30, 2023 08:04 AM
***This is an email***
Thank you for your email. If this is for my lab it 
should go to Todd Hall Room 336. I would like for the 
laptop to have SPSS (IBM statistical software) as 
well as MAXQDA (qualitative analysis software) on it. 
Michelle Gallagher (APA) knows about this request, so 
I am also CCing her on this email. 

Can I be the only administrator (nottb)? Or I am not 
sure who else needs to be an administrator if not me. 
Michelle, do you know what is used for other lab 
laptops in the department? 

Thank you! 
Take care, 
Brooke
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Jose Angulo Mar 28, 2023 02:27 PM
****This is an outgoing email****
Hi Brooke,

I need some additional information regarding service 
request #80437

Description: set up W#20211317[Edit Inv] for Brooke Nott, this 
will be her lab laptop

Your dell laptop is almost ready to be delivered. We 
have Adobe apps, Microsoft Office, and Zoom 
installed.


Some additional questions for your setup and to 
update inventory:
Do you have any additional software you need us to 
install?
Can we have the usernames of the users you’d like as 
administrators?
Can we have the building and room number of where 
this setup will go?

Thank you and have a wonderful day,
Jose Angulo
UCS Technician


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Public
Jose Angulo Mar 15, 2023 09:34 AM
on imaging counter
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Jose Angulo Mar 10, 2023 02:01 PM
Wrong ticket ↓
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Jose Angulo Mar 10, 2023 01:59 PM
imaging on counter
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