Service Request Ticket

Service Request Information

CONTACT	Name	Jones, Clayton	Date	Mar 09, 2023 02:05 PM
	Department	Athletics	Phone	575-318-3013
	Location		Email	jonescm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20130700 (opens in a new window)	Bldg/Room	HWC Athletics
	Service Tag	7T6MYZ1	Description	Dell Latitude E7440 i7-4600U(2.1GHz, 4M cache)
	Serial No.	7T6MYZ1	Location	Clayton Jones Sound Program Computer 2
	CPU	Intel Core i7-4600U(2.1 GHz, 4M Cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 fromP0093895, Adobe Acrobat Pro XI V.11 from P0093336
	Wired NIC	EC:F4:BB:2D:81:41
	Wireless NIC	80:86:F2:24:C0:4D
	Bluetooth NIC	80:86:F2:24:C0:51

TECHS	Submitted by	Justin Cope	Contact	jcope20@wou.edu	88412
	Primary Technician		Contact	jcope20@wou.edu	88412

Entered by	Date	Memo
Justin Cope			Email Public
Entered by	Date	Memo
Justin Cope	Mar 15, 2023 12:07 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Lourdes Salazar	Mar 15, 2023 11:40 AM	user picked this up today.	Add Attachment
Justin Cope	Mar 14, 2023 02:04 PM	in the out box	Add Attachment
Justin Cope	Mar 14, 2023 02:04 PM	**This is an outgoing email** Hi Clayton, We were just following up with you regarding a service request that we have for you. (#80438) Description: voulume down key is always pressed I got the volume keys disconnected and now the computer can be used for music again. It's ready for pick up whenever is good for you. Thanks, Justin Cope	Add Attachment Public
Justin Cope	Mar 14, 2023 02:02 PM	got it working by unplugging the connection between the volume button and the motherboard	Add Attachment
Justin Cope	Mar 09, 2023 03:36 PM	going to try and see if the key remapping software works for this	Add Attachment
Justin Cope	Mar 09, 2023 02:05 PM	Task reassigned to Justin Cope.	Add Attachment