Service Request Ticket - # 80440

Service Request Ticket - # 80440

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Service Request Information

CONTACT	Name	Visuano, Denise	Date	Mar 10, 2023 08:55 AM
	Department	Strategic Communications & Marketing	Phone	88349
	Location		Email	visuanod@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20220041 (opens in a new window)	Bldg/Room	COT 218
	Service Tag		Description	Apple 14-inch MacBook Pro: Apple M1 Pro chip with 8-core CPU and 14-core GPU, 512GB SSD-Space Gray #MKGP3LL/A
	Serial No.	SFP0M3P9FFW	Location	Brittany Kima
	CPU	Apple M1 chip with 8-core CPU
	OS	Unknown	Software
	Wireless NIC	C8:89:F3:AB:BA:17
	Bluetooth NIC	C8:89:F3:AD:A4:A0

TECHS	Submitted by	Joanie Kinnaman	Contact	kinnamaj@wou.edu	88154
	Primary Technician		Contact	lmccoy21@wou.edu	88925

Tracking

Entered by	Date	Memo
Laurie McCoy			Email Public
Entered by	Date	Memo
Laurie McCoy	Apr 14, 2023 08:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Laurie McCoy	Apr 14, 2023 08:11 AM	Task reassigned to Laurie McCoy.	Add Attachment
Joanie Kinnaman	Apr 12, 2023 02:09 PM	ended up with: laptop W#20220041 dock 20210438 monitor 20211015	Add Attachment
Laurie McCoy	Apr 07, 2023 11:22 AM	Status changed from (7) Waiting for Contact to (1) Pending	Add Attachment
Laurie McCoy	Apr 07, 2023 11:22 AM	**This is an email** I already have a dock, keyboard, and monitor. Thank you!	Add Attachment
Laurie McCoy	Apr 07, 2023 09:07 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Laurie McCoy	Apr 07, 2023 09:06 AM	**This is an email** Hi Brittany, I need some additional information regarding service request #80440 Description: this goes to BRITTANY KIMA new setup 20220041 We still have your equipment ready to be picked up or delivered, we have your dock, keyboard and monitor. If you want these to be delivered to your office, let us know what days and times you're available for us to bring them by. Best, Laurie McCoy	Add Attachment
Jose Angulo	Mar 24, 2023 11:28 AM	Task reassigned to UCS Tech.	Add Attachment
Lourdes Salazar	Mar 20, 2023 08:29 AM	The user just picked up the laptop and will come back for everything else on Monday.	Add Attachment
John Rushing	Mar 20, 2023 07:46 AM	Task reassigned to Jose Angulo.	Add Attachment
Jose Angulo	Mar 15, 2023 11:09 AM	I told her we'll try delivering it tomorrow	Add Attachment
Jose Angulo	Mar 15, 2023 11:09 AM	*This is an email Brittany won't be in today - but she will be back in the office tomorrow and Friday. So no rush to bring it over today! -Denise	Add Attachment
Jose Angulo	Mar 15, 2023 09:36 AM	**This is an outgoing email** Hi Denise, I need some additional information regarding service request #80440 Description: this goes to BRITTANY KIMA new setup 20220041 Your mac laptop, dock, and monitor are almost ready to be delivered. We have Adobe apps, Microsoft Office, and Zoom installed. Some additional questions for your setup and to update inventory: Do you have any additional software you need us to install? Can we have the building and room number of where this setup will go? Thank you and have a wonderful day, Jose Angulo UCS Technician	Add Attachment Public
Jose Angulo	Mar 10, 2023 04:59 PM	on ready to deliver shelf	Add Attachment
Jose Angulo	Mar 10, 2023 02:00 PM	imaging on counter	Add Attachment
Joanie Kinnaman	Mar 10, 2023 09:14 AM	inv#2022-0669	Add Attachment
Joanie Kinnaman	Mar 10, 2023 08:55 AM	laptop 20220041 dock 20221093 monitor 20211178	Add Attachment