Service Request Ticket

Service Request Information

CONTACT	Name	Granger Ross, Crystal	Date	Mar 10, 2023 11:47 AM
	Department	Student Health & Counseling Center	Phone	88058
	Location		Email	rossc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130699 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4622/DT Laser Printer
	Serial No.	D6X450465	Location	PDR
	Model	4622/DT	Hostname	hc-advil.wou.edu
	Notes	1200dpi x 1200dpi (B&W), 1200sheet(s) Capacity / Legal (8.5 in x 14 in), USB Type B, RJ-45 / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP:140.211.64.67	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:6C:58

TECHS	Submitted by	Sam Sevugan	Contact	ssevugan20@wou.edu	88925
	Primary Technician		Contact	valenciam@wou.edu

Entered by	Date	Memo
Monica Valencia			Email Public
Entered by	Date	Memo
Monica Valencia	Apr 04, 2023 10:19 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Monica Valencia	Mar 27, 2023 04:12 PM	Paper jam is fixed was able to print	Add Attachment
Monica Valencia	Mar 27, 2023 08:27 AM	**This is an outgoing email** Hi Crystal, Regarding service request #80441, sescription: Paper Jam SHCC 101 Are you still experiencing paper jams with your printer? If so, is there a good time today or later this week for me to come take a look at your printer? Best, Monica	Add Attachment Public
Monica Valencia	Mar 23, 2023 09:35 AM	Task reassigned to Monica Valencia.	Add Attachment
Oneil Miguel	Mar 13, 2023 03:13 PM	Went over to check it out, cleared out all the paper i could see, still would not print. I did hear a grinding kind of noise, may possibly need new parts.	Add Attachment
Sam Sevugan	Mar 10, 2023 11:47 AM	**This is an email** Good morning! Our printer, WOU ID# 0130699, is jamming. I have removed the paper several times, pulled out the tray and the toner cartridges and I can't see any other issues. When it tries to grab the paper, it jams again. I am in the Student Health and Counseling Center, room 101 (the receptionist office) We are closed 12-1 for lunch, but any time after that is good. Thanks!	Add Attachment