Status changed from (4) On Hold to (1) Pending

Status changed from (1) Pending to (4) On Hold

Went over, looked through the printer, no paper 
stuck anywhere. I ran several paper path tests, 
restarted the printer and never ran into any issues. 
Rollers looked fine from what I could tell.  

Status changed from (7) Waiting for Contact to (2) Scheduled

****This is an email****
Hi Laurie,

Yes, it is still jamming, and we need your 
assistance.

I am not on campus today but let me know when 
someone is available next
week, and I'll be sure to let them in the locked 
door.  (Not Wednesday,
though).  😊

Thank you.

****This is an outgoing email****
Hi Karen,

I need some additional information regarding service 
request #80445

Description: Printer Feeder Jams 

Sorry for the late reply but We were wondering if
this issue is still happening or if we can still be
of assistance with this. If so, just let us know a
time frame of when you'd be available for someone to
come out and help resolve this.

Best,
Laurie McCoy

Need to email or call her before heading over to 
check on printer. The door may be locked and Karen 
can open it. 

****This is an email****
Hello UCS,

 

We have a HP printer in the Communication Studies 
faculty office wing:  WOU 20080930.

 

It’s been jamming lately, and it’s in need of 
attention and long-overdue maintenance. 

 

Can you come to take a look at it?  It’s located 
in BELL 119.

 

Thank you.

 

Karen