Service Request Ticket

Service Request Information

CONTACT	Name	Wisniewski, Loren	Date	Mar 13, 2023 08:40 AM
	Department	Health & Exercise Science	Phone	89291
	Location		Email	wisniewl@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20150639 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple MacBook Pro 13-inch #Z0MT
	Serial No.	C1MRV0V5DV30	Location	PDR
	CPU	Intel Core i7(2.9GHz dual-core, 4MB L3 cache)
	OS	MAC OS X 10.11 (El Capitan)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC and above XXXX2015004715;
	Wired NIC	38:C9:86:53:81:26
	Wireless NIC	A4:D1:8C:64:00:3E
	Bluetooth NIC	A4:D1:8C:64:00:3F

TECHS	Submitted by	Lourdes Salazar	Contact	lsalazar19@wou.edu	88925
	Primary Technician		Contact	volkmannm@wou.edu	88188

Entered by	Date	Memo
Michael Volkmann			Email Public
Entered by	Date	Memo
Michael Volkmann	Apr 12, 2023 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Jacob Limas	Mar 13, 2023 04:05 PM	She picked it up, and I told her about the GFA process.	Add Attachment
Oneil Miguel	Mar 13, 2023 03:56 PM	Task reassigned to Michael Volkmann.	Add Attachment
Jacob Limas	Mar 13, 2023 03:00 PM	The MacBook is too old, and may be an issue for network security. We have to ask Nathan about it	Add Attachment
Jose Angulo	Mar 13, 2023 10:13 AM	Chome is also up to date.	Add Attachment
Jose Angulo	Mar 13, 2023 10:08 AM	It is on catalina and can't be updated any further.	Add Attachment
Jose Angulo	Mar 13, 2023 09:49 AM	updating on imaging table	Add Attachment
Lourdes Salazar	Mar 13, 2023 08:40 AM	Look at google chrome because its been having issues. The user would like the operating system updated to atleast big sur. User would like this done today if possible and they will be here all day. 20150639 is getting placed in IN BOX. please email the user when its ready.	Add Attachment